Suspensions

Oh, and these suspensions happen like 10 days after i pay my bill, so i never expect it

@tbulko1 if you have confirmed your payment method for DIRECTV services, then you will need to reach out to the retention department. Call DIRECTV (number in my greeting) and tell the robot 'cancel' to be sent to a real retention agent. On call, let them know that your payments are never counted toward your account and that your account is constantly suspended. Tell them that you will be cancelling if the payment will continually result in suspensions. They will take your concern seriously compared to a regular agent that claims to have 'noted' details. 

As this is a public forum, we are customers just like you who can't do much other than recommend a call to retention or verification of your payment method.

Hello, @tbulko1. Thank you for bringing this to our attention.

Let's take a closer look at the suspension of your service, we're committed to help in the best way possible.

To get started, please check your DIRECTV Message Inbox (It's the chat icon next to the bell icon in the upper right corner of the Forums). We'll be here to help.

David, DIRECTV Community Specialist

If bill is paid in full, then getting suspended 10 days later is strange. All I can think is if your bill is behind so that 10 days later there is still a past due resulting in the interruption.

At this point I agree with speaking the the retention/cancellation department. They usually are more experienced agents. They can review the account to see if it is as it seems where interruption is going through when bill is paid in full, or if there is a misunderstanding on the balance that was not properly clarified before that they can clear up for you.

An agent noting the account is just a record of what was discussed. It is not an action itself. A note doesn't force the system to do or not do anything.

They are terrible, my service was interrupted last month because DirecTV people do not thoroughly communicate with one another, after a heated exchange on the phone they admitted fault and restored my service...now there blaming Tegna for channel removals...I call (Edited per community guidelines) it's DirecTVs problem and they NEED to compensate the customer on there bill for removal of channels, I don't care for any fine print in a 2yr contract either...we already pay outlandish amounts for satellite TV that most channels in there lineups are trash.....another example of a huge billion dollar company giving it to the man, all it takes is the customers to unite against this conglomerate company and force there hand to give customers discounts from removal of channels.

Because Tegna did remove the channels to DTV.  DTV has no control over what the channels send them.  That clause about channels and programing being subject the change at anytime is in the TOS you agreed to.  DTV is still giving a $10 credit to those that apply for it.

@Mitty67 

The reality is DirecTV does not "need" to compensate you at all. You may not care for what you agreed to in the terms of service and the 24 month service agreement but the fact is you did agree to it. Channels can change at any time a clause all TV providers have because they don't own the channels.

Though they are not obligated to compensate you in any way (as long as you get one local you get exactly what you pay for), they have been offering a one-time $10 credit as a courtesy either by logging into your account online or calling customer support.

The sooner a TV provider caves to a channel owner's rate hike the more our bills go up when it is time for the price adjustment. Their operating costs go up then so do our bills, simple economics. They don't have magical free money to throw away just to make you happy.

Bottom line is Tegna removed the channel, in order to leverage us customers for higher rates, as they have the broadcast rights. Those channels will be back once a new agreement is reached just like last time. In the meantime instead of falling apart over simple entertainment and a channel or two, watch some of the many other channels you have. Or if in a good signal area, plug in a regular antenna for the free broadcast if your life cannot go on without that local.

(d) Our Programming Changes.

Many factors affect the availability, cost and quality of programming and may influence the decision to raise prices and the amount of any increase. These include, among others, programming and other costs, consumer demand, market and shareholder expectations, and changing business conditions. Accordingly, we reserve the unrestricted right to change, rearrange, add or delete our programming packages, the selections in those packages, our prices, technologies used to deliver the Service, and any other Service we offer, at any time.

Umm, "giving it to the man"? Careful with it, that is an antique you're holding.