1 Message
Still no resolution. I pay for a service and still is not fixed.
I've called twice in one week about the same issue. Last night the rep said a supervisor will call me in one hour. No one ever called.
1 Message
I've called twice in one week about the same issue. Last night the rep said a supervisor will call me in one hour. No one ever called.
litzdog911
ACE - Sage
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46.5K Messages
2 years ago
Give us some details about your issue and your equipment and perhaps we can help you here.
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Juniper
ACE - Expert
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23.1K Messages
2 years ago
@Kathyk13
What's the issue? Perhaps we can help. Describe issue (symptoms, error messages, etc.), model of boxes, and what you've tried so far to fix.
On another note, supervisor callbacks are practically non-existent. Too many agents (of any company) use that as a way to get you off the phone so their handle time is not destroyed (as well as their compliance to schedule with breaks, lunch, and clocking out).
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DIRECTVhelp
Community Support
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255.3K Messages
2 years ago
We're sorry for the experience you've been through. We wanted to assist you further to have a resolution. Please message us through our social media account.
Facebook: https://facebook.com/directv/
X (Twitter): https://x.com/DIRECTVhelp
Instagram: https://instagram.com/directv/
Community Forums: https://forums.directv.com/
Ara, DIRECTV Community Specialist
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