Reply to Juniper

DTV doesn't know if you are watching TV or even if the receivers are connected to the dish.  DTV is a subscription service so long as you have an account you are billed.

Your prior post gives the impression that you recently got a TV service you didn't ask for and were surprised by it.

We asked for phone and internet only. After awhile we wondered why we getting regular TV. DirTv hooked up our Tv and charged my account $275.11 and $23.00 for modem.

But in this thread you say:

Have had the service for 17 years this was the first year we didn't want the tv.

Answers given are to help understand and provide guidance. But some of the information you've given doesn't make sense.

Did you get DirecTV recently or 17 years ago?

Are you disputing charges for DirecTV or AT&T (phone/internet)? If the latter, then I would suggest posting in the AT&T forum instead for guidance from other consumers.

Hi Dennis, we apologize for your previous experience, we value you for being a customer for 17 years, and we are committed to the transparency of our procedures. I'll send you a DM to clear things up together.
Natalia, DIRECTV Community Specialist

We are leaving for Canada on Sat. morning so I hope it is soon.

The woman we rented from had supplied internet, phone and TV which was included in our rental price. This year she did not, so we only ordered phone and internet.  

She told them that no TV was to be hooked up. After a period of time we found the   the tv up and running. We contacted them numerous times. Finally we got the bill and contacted them AGAIN. They said we have to cancel the service first, which we did. Then after numerous calls to Dirtv they said they would have to check the recording to make sure the fault was not at our end. Supervisor said yes they should NOT have hooked up the TV and we would be reimbursed. After a period of time we asked what the hold up was and a different Supervisor said they was no record of reimbursement being give to us as our account was closed. We asked for his boss and after many hours on the phone the new Supervisor said  he was going to straighten out the problem and we would receive a check for $275.11 within 10 days and was sorry for the mix up. I asked how was I to contact them if I ran into a problem. He gave me a ref.#1-264025044875R2. Day 14 and no check. Called again and was told there is no such ref# and to contact AT&T. The only problem is to talk to them you need a AT&T card. (we don't have a card). Now if this does not sound like the run around then I would have to say they are the worst customer service I have run across. 

If the DTV account is in the landlords name then they have to call DTV at 1-800-531-5000 to cancel it.  The bill is correct as the account wasn't canceled.

The woman we rented from had supplied internet, phone and TV which was included in our rental price. This year she did not, so we only ordered phone and internet. She told them that no TV was to be hooked up.

I would normally expect in this situation that when she no longer provides those services in the rental agreement that she cancels those accounts and you order what you need. She wouldn't tell them anything for what you were ordering, as they were supposed to talk to you directly.

The question is were the old accounts under her name canceled and then new ones opened up in your name? And the DirecTV bill was that the old account she had or was it a new one in your name?