remove channels

So what are the instructions a little more clearly to do it please.  I have elderly parents and only want channels they like and not 1000 channels.  Terrible.  I want to get rid of all that they never watch ever so as they use the remote, they scroll through the ones they do like to find something.  

In most cases press the info button then right arrow to favorites then setup custom 1 or 2

Just cancel my service now!!!!!!!!!!!

The price just keeps going up and up and up and up. I've gone from $85 to $187. 

Time to end this terrible service and customer suport. 187 is a murder death kill in police terms, so it's time to completely be done with this service. 

So long as the content providers keep raising the rates to all TV providers bills will go up.

To cancel you will have to call directv. 

I wanted to but they were closed. I had to wait for morning. I tried to remove Stars from my package online, but it seems you can only add stuff online. I guess to remove anything, you have to call. 

@NotHappyWithDirTV 

This is a public forum of other customers. To discontinue service you call DirecTV and when you get the voice system say "cancel" to route you to the correct department.

Unfortunately all providers costs go up. Networks charge them more over the years. So when the TV provider's costs go up then eventually so do our bills. Just how economics work.

Whether removing an add-on, canceling, or anything else that reduces revenue they require you to speak to a live agent. This is so they can discuss with you and hopefully minimize any decrease to DirecTV. In the event of cancelling the entire service there are disclosures for them to go over as well. One big note is like other providers they do not prorate the final bill, so you still pay for the entire service month in which you cancel.

So I must cancel before the next bill starts. Thank you. 

Talking to a person now about it. They don't listen well. They don't take no easily. I explained how the last time my wife called to cancel, they just added stars and would not listen to her, so she just hung up on them. So stars was added without our approval. My wife has been sick, so we have been forgetting to call in. It's done now. What a relief. But we still have to send the equipment back. 

DTV can only talk to the account holder or someone they added to the account.

@NotHappyWithDirTV 

Retention/cancellation agents are expected to find out why you are canceling and make a reasonable offer, and usually encouraged to get past the first "no" to see if they have a workaround for whatever objections you have or new information that comes up in discussion.

The problem is that it is expected their stats are heavily weighed on saves vs disconnects, so some of them go overboard (similar to salespeople who function on commission). In these situations we have to remain polite but firm if canceling is our final decision.

Calling to cancel and agent adding Starz without listening to her? That is where one calls back and requests a supervisor (assuming an agent that bad wouldn't try to transfer you to one). Sounds like instead of retention she got a front line agent, as I recall a while back those have a heavy encouragement for upselling those add-ons.

If the equipment is returnable, you take the boxes and your account number to a participating FedEx/The UPS Store (corporate locations, not shipping annex). Make sure you get receipt showing what they took possession of. If you have any models that you are told are non-returnable, hold onto them for a couple months to be sure (too many agents don't look up the returnable list), and if all is good then just drop off with electronic recycling.

So they will send me boxes? That is what I thought. Thank you for verifying that. I will verify every box is scanned properly, when I drop them off.

When we tried at&t, We didn't have service a whole weekend. It was hit and miss all weekend. So I decided to go back to Verizon. When I returned all 5 phones, I did not notice one phone was not scannned. Then I keep getting calls to pay for the non-returned device. It actually took about 4 months before I realized the receipt from where I dropped off the boxes only had 4 tracking numbers, not 5. So we contacted the Costco at&t and explained what happened. They said don't worry about it. You did what you were supposed to do. So you're good to go. I guess it was good we went through the Costco at&t. 

They only send boxes if you are more then 10 miles from a UPS/FedEx store then you take them to the post office and you may need to call them.

Okay. I need to verify what needs to be done. I'm expecting them to send something that tells me what to do with the equipment. So that sounds like I take it to my local authorized company to return it. Then they will box it up. That would probably be easier.