Explorer
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7 Messages
Protection Plan changed to premium without my consent TWICE!!!
2 times in the past 6 months or so I needed service to my Satellite service. I had no complaints about the service, but when I checked my account later my protection program was changed to Premium at 21.99 from 8.99. I changed it back online, but this is really annoying and as I see it illegal! No one ever asked me and if they did I would never had agreed!!
DIRECTVhelp
Community Support
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255.3K Messages
2 years ago
Hello, @series67. It can be really frustrating when your plan gets changed without your permission. At DIRECTV, we always strive to be transparent with our customers and integrity in the day-to-day operation. Please send us a PM, so we can further investigate this issue. Kharl, DIRECTV Community Specialist
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series67
Explorer
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7 Messages
2 years ago
Not sure how to send a PM?
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shannon02
ACE - Expert
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21.2K Messages
2 years ago
You need to go to one of their social media sites, had they sent you a PM/DM a box with lines in it would have appeared at the top of this page near the bell icon.
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DIRECTVhelp
Community Support
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255.3K Messages
2 years ago
@series67, sorry to hear you're having trouble messaging us here. Send us a message on our other social media platforms, and we'll meet you there.
Facebook: https://facebook.com/directv/
X (Twitter): https://x.com/DIRECTVhelp
Instagram: https://instagram.com/directv/
Kharl, DIRECTV Community Specialist
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Juniper
ACE - Expert
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23.1K Messages
2 years ago
By the service you needed, do you mean they sent a tech out? If so this is most likely fault of the tech as they are allowed to offer the protection plan (or upgrades to it) on site. Either they make a mistake (such as had it checked in expectation of you saying yes and forgot to remove it), or they are doing it on purpose to get undeserved on-site sale/upgrade credit.
Call DirecTV and submit a Field Service Request (FSR) complaint on the prior appointment about this. If this happens again on a future service call then I would go with a BBB complaint to send the issue to corporate.
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