New Member
•
1 Message
Poor service and accessible for the disabled
I do not have vocal means or speech and I am totally frustrated that there isn't another means to get customer support - why is this. Paul (Edited as per community guidelines) I have your services in two of my homes and I need want to cancel because of your poor services. Services should not be this bad and has been for months. Why isn't a chat process available?
DIRECTVhelp
Community Support
•
255.5K Messages
10 days ago
Hello @MrD1955 , we appreciate your participation in the DIRECTV Community Forum. To ensure your privacy and security, we kindly request that you refrain from sharing personal details such as phone numbers, email addresses, IMEI numbers, account numbers, last names, credit/debit card numbers, order numbers, driver's license details, and addresses. Your privacy is important to us, and we want to keep your information safe. For more information, please refer to our guidelines at https://spr.ly/61217AA2v1. Have a fantastic day!
Regards, DIRECTV Moderator
0
0
DIRECTVhelp
Community Support
•
255.5K Messages
9 days ago
We're sorry for the trouble @MrD1955. Please reach out to us on our chat line at DIRECTV Customer Service - Phone Support & Chat for immediate assistance. We appreciate your business. Lorie, DIRECTV Community Team
0
0
Juniper
ACE - Expert
•
23.3K Messages
9 days ago
Online chat is available, but has been a secondary support option.
Canceling has required calling to speak to a live agent. They have had TTY/Hearing option contact listed on the website, but with the recent separation from AT&T I am only finding the chat option when going through the support links. Perhaps the new owner has consolidated this?
For some additional contact that may help:
https://www.directv.com/corporate/accessibility/
0
0
JefferMC
ACE - Expert
•
37.1K Messages
9 days ago
That page could use a bit of work, though. The links at the bottom lead to att.com.
0
0