1 Message
Pending Cancellation for 3 Months
I tried cancelling my service after being a Directv customer for 15 years. I was told I should see a refund in 4 to 6 weeks from when the equipment was turned in. In September I received a new bill stating I still had services. I then called Directv spoke to someone in loyalty who told me my account was pending cancellation. In NovemberOctober and November I received another bill deducting services, called again and spoke to someone in loyalty who was communicating with their supervisor who assured me my services were cancelled and pending shut off that evening. She credited my account. Then I received another bill deduction services again spoke to another supervisor who assured the same thing and should call back if I don't receive an email stating services were cancelled. Did that again yesterday and the same thing happened again. I have spent a total of 10 hours on the phone with Directv just trying to cancel my service due to my financial hardship. Can anyone Help?
shannon02
ACE - Expert
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21.2K Messages
2 years ago
This is a customer to customer forum. DTV no longer prorates the final bill so you pay for and receive service until the end of your billing cycle that started the day you where installed.
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Juniper
ACE - Expert
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23.1K Messages
2 years ago
@Foreman23
Returning equipment has nothing to do with a refund. You pay for service for the entirety of your service month. Receiver services aren't refunded back to you as that was part of your service. Only if you got any non-return fees would those be reversed if you got the boxes in before too late after canceling.
The actual issue is it sounds like your service wasn't canceled and started a new month after you called. That is where you have a dispute. When you call DirecTV make sure you are say "cancel" at the voice prompt to get the right department. If you already have, then file a BBB complaint since the account is not canceling.
Please read this if you receive DIRECTV, AT&T U-verse® TV, AT&T Internet, AT&T Phone, and/or AT&T Fixed Wireless service(s). We want to remind you that you’re billed in advance for recurring service(s) and/or programming charges and applicable fees based on the terms of your current service agreement(s) with us. Starting January 14, 2019, subject to applicable laws, we’re updating your agreement(s) to include your recurring service(s)/programming charges and fees won’t be prorated if you cancel the above service(s) on any day other than the last day of your billing cycle. Your service(s) will continue until the end of your billing cycle but you won’t get a refund (prorated credits) for any remaining days left in your billing cycle. For products not listed above, refer to their terms of service for more information.
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