Our system sets the interruption date, @Fjc_Cooper. If you wish to know the specific date, please check our DM, our specialists are ready to help. You might want to check our promise to pay option to avoid your service being interrupted. Learn more here: Make a promise to pay | DIRECTV Support Charles, DIRECTV Community Team
The "Promise to Pay" does NOT avoid service interruption. It just lets them know you are aware of past due and intend to pay it, so the past due notices stop.
A "Payment Arrangement" is where the account is past due to the point service interruption is scheduled and you arrange to have that day pushed back with the requirement past due is paid in full. This does not stop any late fees or push back the current bill.
Due date is before cycle starts over. So past the due date there are no late fees or service interruption, just past due notice, until cycle starts over. The new bill produces on day 2 of the cycle confirming the day service interruption is scheduled if you haven't caught up the past due. So past the due date but before cycle starts over is like a built-in grace period.
DIRECTVhelp
Community Support
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255.3K Messages
3 days ago
Our system sets the interruption date, @Fjc_Cooper. If you wish to know the specific date, please check our DM, our specialists are ready to help. You might want to check our promise to pay option to avoid your service being interrupted. Learn more here: Make a promise to pay | DIRECTV Support Charles, DIRECTV Community Team
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Juniper
ACE - Expert
•
23.1K Messages
2 days ago
A clarification:
The "Promise to Pay" does NOT avoid service interruption. It just lets them know you are aware of past due and intend to pay it, so the past due notices stop.
A "Payment Arrangement" is where the account is past due to the point service interruption is scheduled and you arrange to have that day pushed back with the requirement past due is paid in full. This does not stop any late fees or push back the current bill.
Due date is before cycle starts over. So past the due date there are no late fees or service interruption, just past due notice, until cycle starts over. The new bill produces on day 2 of the cycle confirming the day service interruption is scheduled if you haven't caught up the past due. So past the due date but before cycle starts over is like a built-in grace period.
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