New Member
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2 Messages
Package changes - page will not display text/data on what package I have.
I have tried since Sunday 10/2/2022 accessing https://www.directv.com/accounts/satellite/packages.
When I go to this page it never displays text. It always stays looking like the screen shot below.
I have attempted this using different browsers and on different computers and it never displays my packages.
Anyone else experiencing this issue?

detuch254
ACE - New Member
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5.2K Messages
3 years ago
You are the only one with that login issue. Try refreshing browser cache/history, turning off VPNs, antivirus, and other malware programs, using a different browser, or using a different device. Can you, for example, watch the DIRECTV app on your mobile devices fine?
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rkrmpg
New Member
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2 Messages
3 years ago
Well, just because no one else has responded saying they are also having this issue doesn't mean I am the only one having this issue.
It does not work from any of the mobile devices using the app, different computer or browsers I have tried. No firewall or any other "blocking" software are a factor.
There is some unknown account issue which can only be resolved by a call to DirecTV.
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Juniper
ACE - Expert
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23.1K Messages
3 years ago
Ok so the wording should have been that no one else has reported that issue so far.
As many (if not all others since not reported otherwise) are logging in just fine, there is something unique to either your account or the internet connection that all your devices use. If it is on the account side, calling DirecTV is your option. But if every device you use is on the same internet connection, then there may be an issue either with your Gateway (modem/router) or the path taken from home to DirecTV's servers.
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20yearD_TVCustomer
New Member
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1 Message
2 years ago
It doesn't work on my computer either; I get the same result. I've tried multiple computers multiple browsers and disabled AdBlock and Antivirus. The site is broken. The reason no one complains about this problem is because you need a separate DTV Forum account to post and it's too much trouble to create that account.
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D98Phoenix
New Member
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1 Message
2 years ago
Same problem here. The only area I can access on my Directv account page is the pay page. Can't see my package details. Can't see or manage my devices online. Can't make any changes to my account online. I have cleared cache and cookies, restarted computer, tried a different browser, talked to five different people on the chat feature and the page still won't load. And yes, like the 20 year DTV customer who also commented, it's a pain in the butt to have to create another login just to ask a question or comment about this service.
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shannon02
ACE - Expert
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21.2K Messages
2 years ago
Works for me.
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Juniper
ACE - Expert
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23.1K Messages
2 years ago
This is a public forum. Even non-customers may discuss and ask questions. It is not official support. That is why this is another login has no connection to your actual service account.
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