One hour and 37 minutes on hold waiting to speak with a representative.

Either explain the issue that you were trying to get help with, continue to wait for the next available rep, or callback another time.

This just a public forum of other customers so we can do nothing about your hold time. We also do not know why DirecTV (even AT&T since acquiring them or the more recent new co-owner) doesn't have a virtual hold (callback when next in line).

A big issue we do know of is they have been dealing with short staffing since the pandemic. And call center work is not high on the list of desirable employment options right now. So a reasonable time just means everyone is helped in turn.

That's fine -- I didn't expect customors to be able to help. I assumed this was also a place to voice issues with our service in the hopes that Direct TV might take note.

With longer wait times (especially when the company is short staffed) a reasonable solution would be to set up a system wherein customers can choose to be called back by the next available reprentative. Reasonable is the operative word. 

Especially when the link on the website itself doesn't work, and ends up redirecting you to a page that returns an error message. 

Thanks for your response. 

P.S.: In the end I was on hold with Direct TV customer service for 2 hours and 8 minutes. Again, this is unacceptable. 

Tell us your issue we might be able to help you with it.  There are some very knowledgeable people on here who might be able to solve it.  If not we will tell you so.  You could also try chatting with customer service on Twitter or Reddit as Directvs customer service responds faster than waiting on the phone.  Hope this helps!

@ECalypso 

Looks like today is a bit worse. They have a known technical issue that has them swamped with calls. Ugh, I can just imagine what they're going through.

But let us know what is going on and perhaps we can help in the meantime.