Need boxes to return equipment

Any returnable boxes you take to a participating FedEx/The UPS Store with your account number for the free return. They scan in and give your receipt showing they took possession. Make sure to keep receipt. That doesn't cancel the account, you still have to call and do that through customer support.

Depends on models of boxes if they are needed back.

We value your feedback, and this is not the experience we want for you, Henry. Please refer to https://spr.ly/61219AC0d1 for return instructions. 

Thanks for sharing, @Juniper. John, DIRECTV Community Team