2 Messages
My direct tv account no longer exists?
Hello, 2 of my direct tv business accounts no longer exist. I paid these monthly over the phone through the automated system for 2 years and now it states that there is no such account when I try to make a payment. I even talked to a rep and they said the same thing. There was no record of any payment I have ever made, even looking up my address, the company name, and account number. I currently have the services in my facility working properly but I am not able to make payment. What is going on? What should I do?
shannon02
ACE - Expert
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21.3K Messages
2 years ago
You need to call the business number if you called the regular residential number 1-800-531-5000. This is a customer to customer forum that mainly deals with residential systems.
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Melrose123
2 Messages
2 years ago
I did call the business number and spoke to them there. But I'll ask the business forum if there is such thing
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shannon02
ACE - Expert
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21.3K Messages
2 years ago
There is a business forum but not sure if it is for AT&T or DTV or both.
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Juniper
ACE - Expert
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23.2K Messages
2 years ago
The business forum seems to be for everything business under the AT&T umbrella. I am surprised it hasn't migrated to a sub-forum of this one or a separate one specifically for DirecTV business accounts. With the new co-owner taking over operations perhaps the business account side is more in depth for those updates and so is lagging behind the residential forum.
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