New Member
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4 Messages
Missing some sports channels
I have the sports pack add-on. I am getting the error code 721 for the following channels: ESPNU, ESPN News, SEC Network, NHL Network, Tennis Channel, Golf Channel and Willow. I was receiving all of these channels up until net week, and I just double checked and they are all listed as included with the Sports Pack. I called customer service, and they had me reset my all of my equipment and then told me it was a blackout issues (which there is no way that is true).
Accepted Solution
nkirby
New Member
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4 Messages
2 years ago
I finally got the problem resolved. I did the online chat. They over and over again told me to reset my equipment and I firmly said it's not an equipment issue, there is an error with my authorization. The agent finally listened to me and said "I have successfully reinstate your service from our end" and boom it worked. I have no clue what the issue with this was on there end, but the channels are now working on my end.
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Juniper
ACE - Expert
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23.1K Messages
2 years ago
Log into your account online and refresh the service authorizations for each receiver. You may need to reboot as well.
Those are channels that didn't use to be in the Sports Pack so hopefully it is just a simple authorization error with the new options.
Blackouts can still apply to some of those channels as the Sports Pack doesn't get around that. Any professional in-market games you watch on the RSN for your area or a local channel. If a professional game is out-of-market and not broadcast nationally on something like one of the ESPNs then you watch on the out-of-market subscription (NHL Center Ice, NBA League Pass, etc.).
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nkirby
New Member
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4 Messages
2 years ago
Did both of those things and it did not work. It's not a blackout issue.
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Juniper
ACE - Expert
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23.1K Messages
2 years ago
I agree it was not a blackout issue in this case based on Tennis and Golf also affected. Was just saying the Sports Pack can still be affected by blackouts for future reference.
If you refreshed the service authorizations yourself and still didn't work, then the agent used the restart option something we customers don't have access to. That essentially does a full stop of service and enable it again when the regular refresh doesn't work.
Hope this will just be a one-time occurrence and smooth sailing from here.
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