Lower my bill

A few years ago AT&T's CEO stated there will be no more discounts for existing customers, since then AT&T sold off 30% of DTV and the new partner is running the day to day operations.  You can try calling DTV at 1-800-531-5000 to see if there are any but there may not be any.

We called last month and they said to call again this week. That’s the number we called today and 2 agents tried to sell us a protection plan and wouldn’t even listen to what we said. 

This is a customer to customer forum with no access to any accounts.  There is nothing we can do about them trying to sell you the protection plan.

Telling you to callback is a bad agent. They cannot predict when (if ever) you would have a discount available. That is just an agent who wanted you off the phone instead of giving the answer you didn't want to hear.

Though agents are expected to upsell, it should be within reason. Just offering the protection plan without going over your services first to get the best fit was not the way to go.

A while back their CEO announced that discounts would be pulled back. This is because too much was given out and created some problem accounts apparently. At this point to lower bill you reduce service. I would review the channels you watch to see how they match up to lower costing packages. You can always raise up your package again if comfortable for your budget.

This is a public forum of other customers so we have no access to your account and cannot submit a complaint on any agent you've spoken with. Though protection plan would normally be mentioned when discussing equipment or technical issues, not billing, so I would verify you are calling the general number to begin with. Say "billing" at the voice prompt.

The way to lower your bill is to change to a less costly package or get rid of unneeded extras like premium channels or the protection plan or get rid of unneeded receivers. If you are just looking for a discount, you will likely never get a discount from a front line agent. When you call, say “cancel service” at the voice prompt, that should route your call to a retention agent. If any discounts are possible, the retention agents are the most likely to get them from.