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Letter received from DirecTV
Received a letter stating than an email was sent but rejected. It's an email we haven't had for over 8 years. All info on the site is correct, including our email. Letter had our complete, correct address and DirecTV account number. Is this a scam?
litzdog911
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46.5K Messages
1 month ago
What did the letter ask you to do?
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bahookie
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1 Message
19 days ago
I received the same letter, dated May 28th, referring to an obsolete email address that I had cancelled 4 years ago, and at that time had updated my DirecTV account info with the new address.
Everything in the letter was correct. It told me to go to www.directv.com/email or call 1-800-531-5000 to resolve the issue. Having verified that the 800 number was valid, I called, and explained the situation. I was told that they had my correct email address in their system, there was no reference to the old address anywhere. She also said that they keep a record of all customer communications, including hard-copy snail mail letters, but there was no record of them sending me the letter in question! She thought it might be a phishing scam, but I don't see how that could be possible.
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