Leaving Direct TV after 10 years of service

And then how much after the into offer?

Intro offers cover the 1st 12 months. Check the full price after that. Also look more into it, especially the end of their residential agreement, to verify all costs involved in the monthly service. Read the order confirmation in full so you know what to expect or discover you need to modify the order or cancel it completely.

Discounts are temporary perks. Networks charge TV providers more and more over the years. So those TV providers cannot keep those intro prices long term. Doesn't matter if you've been a customer 10, 20, etc. years. They are a business and will not lose money on a customer.

This is a public forum of other customers. Since there is nobody waiting on a train, plane, etc. not sure why you created an account for a departure announcement.

Right now they have the two year deal. I am also going to change to Dish. I have been an ATT customer since before they were ATT, 1999, to be exact. And started DTV then as well, but switched in 2016 to Dish, then back to DTV in 2018. Going to switch to Dish again, 2 year price guarantee. $119.00 a month for the same channels I have now.

ATT doesn't care about their current customers. Just new ones, and I will add I already pay them $230 a month for my wireless service.

It is not about "caring". Too much in discounts, with networks increasing costs, means TV providers risk loosing money on customers. In the end they have to turn a profit. TV costs more than people want to realize, and that reality is creeping up. DirecTV/AT&T had to pull back a lot of discounts because of that issue, and then the pandemic happened which heavily affects businesses.

But it matters not. If you've decided to leave so be it. But you have to call them to do so. This is a public forum so the departure announcement means nothing here.

I realize that, I will need to call. But the prices constantly goes up and now with the new streaming services a lot of shows we watched are now inconveniently only on the streaming channels. How is that fair? It's like HBO, used to get a new movie every Saturday at 8. Now some weeks it's something 10 years old. 

And they never loose money, they just increase your price when a network increases their price. I would not complain about 5 or 10 or even 20 bucks, but doubling my cost. Yeah I am complaining. 

DTV only raises the base price at the beginning of the year with emails stating what it will be going out in Oct.,Nov. so any increase in the bill is discounts ending or PPV.   No TV provider has any control over what a channel does with their programing.  Give it a few years and those streaming services will be charging the same prices as the TV providers.

The price doesn't "constantly" go up. They adjust base costs once a year, which starts in January. Notice comes out within a couple months prior. If your bill changes more than once a year, something else is going on. For a lot of people that was discounts because they thought they negotiated a permanent price and couldn't (or refused) to comprehend the savings was temporary.

So they weren't doubling your cost. The annual price adjustment was up to $10 at most (depending on your exact services). Anything way beyond that is most certainly discounts completing. If you carefully read through the prior bills you will see what actually happened.

TV providers only provide the content that is sent to them. They are a rebroadcaster. If a channel such as HBO changes what programming is available, the TV provider has no say.

Yes they were loosing money. That is why the CEO announced the pullback of discounts. They had some who were operating at a loss because of too much in discounts and a lot that were at risk of doing so. Pay TV is not cheap like some people wish to believe. As long as the networks keep charging TV providers more and more then this is how it will be.

I'm about to switch to Dish to....after being with DirecTV since 1994.  When AT&T bought out DirecTV it has been going downhill when it comes to customer service.  I feel AT&T want's to simply drive off customers and shut the whole DirecTV system down so AT&T customers will have to get AT&T cable TV.   I have an RV and used to be able to get local stations over the satellite receiver but AT&T shut down that system.  Now I have NO capability to get local stations as I travel over my DirecTV receiver/recorder.  

It was the FCC that allowed the act that allowed TV providers the use of the DSN channels to expire, DTV/AT&T had nothing to do with it.

@jibc 

AT&T did NOT shut down that system to get the out of market locals (DNS stations).

Local channels lobbied Congress to have the STELAR Act expire without renewing. They won, so DirecTV is now FORBIDDEN from providing those channels.

Switch if you feel it will work out better for sure. But get the facts first instead of jumping ship over false information.

Shannon02 & Juniper,

When DNS went away I contacted my Congressman and both Senators.  What you say about lobbing is correct.  What you left out was AT&T was one of the biggest "shakers and movers" on K Street (lobbying cesspool in DC) that pushed for it.

Not a matter of "jumping ship over false information".  Has to do with many instances of DirecTV service going downhill when AT&T took over.   Dish has what was DNS.   (actually back when it was started it was LDS)

Technologically speaking DirecTV before AT&T, and after has done a decent job, but on the "customer care" side AT&T has taken it to a new low.

I do agree customer support is not what it used to be. Too many agents from the AT&T side that didn't know properly how it worked and a different culture (from my perspective) of distrust in the customer and requiring more control for the business at the expense of our (the customer) flexibility. Add on top of that the short staffing from the pandemic, with increased outsourcing to try and mitigate it, and they have a long way to go to get back to a very good spot.

Juniper,

Spoke to a tech support guy yesterday and he pretty much echoed the "too many AT&T" but said that AT&T is starting to figure that out too and they were trying to "separate" DirecTV tech support so customers can have a one call stop to get a technician as opposed to getting someone in billing.

I left Directv after being a loyal customer for 30 years. I loved the programming but the price was getting out of hand, I am a retiree on a fixed income and I was doing well until Joe Biden was elected to office, Bidenomics is breaking me, I might get forced out of my home unless things change drastically in this country. No more words.