New Member
•
1 Message
How directtv treats there customers
My father is an elder man the age of 78 he’s been with DIRECTV for years but never in the years with us being with DIRECTV have I ever herd a two representative Steven and. Be so disrespectful to an elder man that can barley walk with back problems screaming at him that they are doing him a favor by not charging him this month when he’s been paying for the services but. Yet he can’t watch any tv or what especially has me astonished is that fact that you give an elder person no other choice of support after being told that he can’t reach the cable box he can’t climb anything still gets told there is nothing we can do for you clearly you don’t need help if you can’t simply turn the cable box and read me the number but how is he supposed when he has repeated time after time please I really can’t reach it or climb to reach it can you please just take my personal info to check my account and just gets hung up a total of 6 times by directv own representatives
Juniper
ACE - Expert
•
23.1K Messages
2 years ago
Umm, most of your post is a jumble of incomplete thoughts and such. Please post again and clearly say what you (or your Father, as I assume he is the account owner) needs help with. Include as much details about the problem and include the model numbers of the boxes.
We cannot take personal info, as this is a public forum. But if you clarify the issue, perhaps we can help find a solution or at least provide some guidance.
0
0
Ludwick577
ACE - New Member
•
3.5K Messages
2 years ago
Someone needs spellcheck. Also some periods (.) would be nice.
(edited)
0
0
DIRECTVhelp
Community Support
•
255.3K Messages
2 years ago
Hello Bige1910. We apologize for your father's experience with our customer service; we appreciate loyalty, and no one should go through this, especially an elderly person. Please check your private messages. I would like to take a closer look at your case.
Erika, DIRECTV Community Specialist
0
0
DIRECTVhelp
Community Support
•
255.3K Messages
2 years ago
Bige1910, since I am unable to send you messages. Please, DM us on our social media accounts. Our team is ready to assist.
Erika, DIRECTV Community Specialist0
0
Juniper
ACE - Expert
•
23.1K Messages
2 years ago
@Bige1920
If you don't get your situation (whatever it is) addressed by official help, please post back. Sometimes all is needed is suggestions and direction given from the customer standpoint, especially from those that have elderly family/friends.
Many of us do want to help. We just weren't able to figure out 'what' it is you specfically need help with from your origional post.
0
0