New Member
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3 Messages
False Charges to a closed account led to collections
Directv failed to close the billing cycle on a cancelled account after a family move to a new house. Instead of transferring the account to the new address, the representative created a brand new account number. Directv continued to bill my account for 6 months after cancellation and not once sent a notice to my residence regarding a past due amount. This resulted in the false debt being handed over to a collections agency which has negatively impacted my credit. After harassment and many hours on the phone with both Directv and Credence Resource Management LLC, the claim was deemed to be false. Who can I speak with to fix the mistakes made by Directv and repair my credit score?
DIRECTVhelp
Community Support
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255.3K Messages
2 years ago
Hello @Malloym3, we know that a good credit score is more than essential for you, I will be more than happy to help you out with this situation with the cancellation. Meet me at the DM.
Sebastian, DIRECTV Community Specialist
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Malloym3
New Member
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3 Messages
2 years ago
I'm sorry Sebastian, how would you like me to contact you?
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shannon02
ACE - Expert
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21.2K Messages
2 years ago
There is a box with lines in it at the top of the page that is the DM at least with Firefox browser.
DTV only has a 60 day billing error reporting period.
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Malloym3
New Member
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3 Messages
2 years ago
Thanks Shannon, I found it!
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Juniper
ACE - Expert
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23.1K Messages
2 years ago
Instead of placing a Movers order, you spoke with an agent who setup a brand new account? That agent performed a form of commission fraud by having you count as a new customer for their stats. Sounds like you got Direct Sales (new accounts) instead of a normal agent, or cancellation/retention, who could have placed the correct Movers Order.
You mention no notice was sent to your residence. Do you mean your new one? If so, a change of address should have forwarded any mail from the old address to the new one. That is assuming the agent didn't update address info incorrectly on that old account.
DirecTV does have a 60 day billing dispute policy. At this point the balance has been sold off to a collection agency, meaning you normally deal with them as DirecTV no longer owns it. However, suspecting that initial agent updated info incorrectly to get their undeserved new customer commision that may give you a bit more breathing room.
Hopefully the DM with the official help team sorts this out. If not, then last recourse is a BBB complaint that kicks it to the corporate level.
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