New Member
•
11 Messages
ESPN Unlimited Finger Pointing
Nutshell: I paid for ESPN Select for a few years just to get Plus. In November, DirecTV offered FREE ESPN Unlimited to me. I took it, activated it, and it worked. I then cancelled my private subscription to ESPN Select.
Fast forward to January 14, 2026. In a totally unrelated incident, I contacted DirecTV about an issue with one of my receivers being obsolete and slow. After a long discussion (they won't replace it), they gave me a credit for one year of X dollars, which I accepted.
At that point, though I didn't connect the dots to that date until later, my ESPN Unlimited became unavailable. I could/can still stream any ESPN that I have DirecTV access too (ESPN, ESPN2, ESPNU, SEC), but NOT ESPN Plus nor SECN+ which I use.
I have made (literally) nine calls to DirecTV and escalated as far up the chain as they'll let me. I have a ticket but no resolution. I have made multiple calls to ESPN, who are more helpful actually, and they cannot help. I have a Disney Plus logon, which works. I have a DirecTV logon, which works. I have a Disney Account Number listed in my DirecTV online account, apparently not helpful.
In summary:
-ESPN says that my service was cancelled by a 3rd party (DirecTV) on Jan 14 and there is no 'button' nor any process that they have in order to reactivate it, and the issue has to be with DirecTV
-DirecTV says that my service remains active and there is no process that they have to fix it since they show my Unlimited as 'Activated', and that the issue is with ESPN.
I have written letters to DirecTV and ESPN and copied the FCC, all to no avail. The only solution is for me to directly purchase ESPN Unlimited, which I have had to do at $30 a month.
sosnoskie27
New Member
•
11 Messages
18 days ago
I have a similar issue with my ESPN unlimited. I’ll have access for about 2weeks to a month, then I’ll loose access and subscription. It gets removed or cancelled and no one seems to know what happened or a permanent fix for the issue. I understand it’s only satellite customers having this issue.
(edited)
0
0
BandJCarm
New Member
•
11 Messages
17 days ago
sosnoskie, thanks. There appears to be NO answer to this.
The very MOST frustrating thing about this is that before this offer was ever made, I got SECN+ free simply because I had DirecTV and SECN Ch 611. Now that doesn't work anymore! If it did, I could buy the cheaper ESPN Select package to get Plus, but since now for yet another unknown reason SECN+ is not available, I have to buy the full Unlimited package to get what used to be free. That just (Edited per community guidelines).
(edited)
0
0
DIRECTVhelp
Community Support
•
255.8K Messages
17 days ago
Our apologies, we have a team looking into this for you and will update you once we have a resolution. Mark, DIRECTV Community Specialist
0
0
sosnoskie27
New Member
•
11 Messages
17 days ago
Doing an AI search on Google, it says this issue is happening with satellite customers who make changes on their account, such as adding a receiver, a credit or promotion like a free channel. This automatically triggers the cancellation of a free ad on like ESPN Unlimited. Now if Google knows this, what all is DirecTV doing to prevent this from happening and why aren’t they telling this information to the customer?
0
BandJCarm
New Member
•
11 Messages
17 days ago
Yes they should tell it to the customer. But they should at LEAST tell it to their Tech Staff, who are adamant that DirecTV is NOT at fault whatsoever.
And that is EXACTLY what happened. First, it was activated just fine. Second, it was apparently cancelled BECAUSE they gave me an unrelated credit. Then it magically reappeared after over 10 calls to both companies, each saying they could do nothing. Then I signed up for a FREE month of Paramount Plus, and BAM it went away again.
As an old I.T. guy I can assure you this is a glitch in the DirecTV systems and it shouldn't be that hard to figure out. At the very least, they COULD simply delete my account in 'back office' and then immediately reinstate it.....much like IPL'ing a computer.
(edited)
0
DIRECTVhelp
Community Support
•
255.8K Messages
17 days ago
We appreciate your feedback and are looking into this matter for you. Rizza, DIRECTV Community Team
0
0
BandJCarm
New Member
•
11 Messages
17 days ago
Feel free to reference your ticket number 410115419.
0
0
BandJCarm
New Member
•
11 Messages
15 days ago
3 days. Any word on a solution?
0
0
DIRECTVhelp
Community Support
•
255.8K Messages
15 days ago
Apologies if this is taking longer than expected. The issue is still under investigation, and we'll reach out to you as soon as a resolution becomes available. Rizza, DIRECTV Community Team
0
0
DIRECTVhelp
Community Support
•
255.8K Messages
14 days ago
Thanks for waiting! You're good to go. The login issue has been resolved, and you may now resume watching using your previous username and password. John, DIRECTV Community Team
0
0
BandJCarm
New Member
•
11 Messages
14 days ago
Thanks. It would be nice for an explanation of what went wrong, and what you did to fix it. Since it has been triggered by a change to my account, I think I'll wait to cancel my private Unlimited Subscription until some unrelated Promos end on March 9.
Thanks.
0
sosnoskie27
New Member
•
11 Messages
14 days ago
Hey. Did they fix your access issue with Espn Unlimited? I'm still getting the runaround concerning mine.
0
0
BandJCarm
New Member
•
11 Messages
14 days ago
Every APPEARANCE is that they did. No one will explain what they did. Unsaid here is that ESPN called me (as did DirecTV from the President's Office) Tuesday and spent 2+ hours trying to make it work, only to agree that the issue was/is with DirecTV somehow cancelling my service anytime there is an account change, as you noted earlier. So he said they would escalate through their Back Office to discuss with DirecTV. No one will tell me WHAT happened or who fixed it, but by 5:00 yesterday it appears fixed...my ESPN account shows I have TWO Unlimited Subscriptions. Still, I'm NOT cancelling my private subscription until my promo ends (account change again!!) on March 9. If it still shows 2 subscriptions on March 10-11, then fine, I'll ASSUME it's fixed. You MIGHT reference my ticket number above........
0
0
sosnoskie27
New Member
•
11 Messages
14 days ago
Ok thanks for sharing that information. I'm glad you were able to get your issue resolved; hopefully it's a permanent fix. I have been getting the runaround concerning mine; from Directtv, Disney+, and Espn. No one wants to take accountability for the problem, and I'm left trying to get the issue fixed. I have spoken with Directtv techs, Loyalty Department reps, Loyalty Department Managers, to even a rep from the office of the President. It's still getting worked on by Directtv so we will see. And I did take a screenshot of your incident and I provided to the tech that's working on mine as well so thanks for the heads up.
0
BandJCarm
New Member
•
11 Messages
12 days ago
And now.....just now.....I got an email from the lady at the DirecTV President's office....saying that no movement has occurred but she'd keep checking into it.
????
So.....I don't know now if it's permanently fixed or not. If so, their President's office doesn't know about it.
ESPN called me today to see if it was working, saying they'd 'triaged' with DirecTV and it SHOULD be fixed per DirecTV.
So yes it's working but............yours isn't working Sno, and it seems not everyone is on board. So I remain confused.
0
0