email directv

If you want to make a formal complaint your best bet would be to file a complaint with the BBB(The Better Business Bureau) as this will go to the corporate office.  Hope this helps.

That sales rep, was that on the phone with DirecTV's official support number, or was that someone in person (door-to-door, Sam's Club, AT&T store, etc.)?

What information is in dispute or you have questions on? Perhaps other users can give guidance to avoid any other issues later.

Repreywas on the phone. Name he gave was Nick. Sol me a package with satellite and streaming combined for my 3 addresses. Promised I would get all of my satellite channels on the streaming app at another locations. Lies!  Once the satellite dish was activated I can only stream a few stations. Directv’s solution was to get a 2nd box at the 2nd location. Called a sno-bird account. I can choose from my location a primary and secondary location. All channels on the primary and not so many on the secondary. Another $99 set up and $7 month more. Someone at DIRECTV should be accountable for out and direct lies. 

Satellite service is for a specific residence. This is because locals, regional sports, and taxes you are required to pay are based on the physical service address. That is why each address is supposed to have a separate account with satellite.

The satellite service does include some streaming perks, though it depends on the individual channels and content owners on what is allowed and where.

The $7 is only for each additional TV, not a snowbird account which is just another name for having a second account where you pay for an entire service not just another TV. The intention is you suspend (max 6 months in a 12 month period) the account not in use when you go between them.

Separately there is DIRECTV STREAM (or DirecTV by Internet as they are rebranding again), which is a streaming-only service. Similar packages to DirecTV (satellite), but there are some channel differences.

If the rep signed you up for DirecTV (satellite) but saying you had full access to all channels at 3 different addresses, and absolutely nothing to do with DIRECTV STREAM, that was absolutely a very bad employee. Normally you request a supervisor on the phone to submit a complaint on the prior agent, but the expectations given were so far off I would consider a BBB complaint on that one which goes to the corporate level. They better do an internal review on that agent to see if malicious for new customer commission or desperately needs training on how a 2nd account works.

That's not what she explained it to be.  Check it out.  They are coming to my Florida location to set up "Sno-bird" account on the 18th.  I'll let you know.  Meanwhile, I have emailed a letter to DirecTV and got a case number.  My expectations are low.

This is a customer to customer forum with no access to any accounts so we can't check anything.

@Takenadvantageofagain 

And Florida is a prime example of why accounts are separate. They have a satellite communication tax on top of the regular taxes. (at least one other state does this, but I forget which one).

Do NOT setup the install until you have verified how it correctly works, the costs, and will be accepting. Once installed and activated you are accepting order as placed and how it actually works (regardless of any misinformation by the rep) is accepted, including the 24 month service agreement. Each order should have sent you a confirmation to review, which I would do so.

Cannot "check it out" as we are customers like you. Many of us can give guidance on how equipment and services truly work, but have no access to any account other than our own.

You say you have "emailed a letter" to DirecTV. Since DirecTV hasn't had a customer support email option, was this a BBB complaint or some other method? Otherwise, if that was actually an email I would be concerned where it actually went. DirecTV's support has been 'live', mainly calling but also the chat option on their website (which is not suggested as supplemental to support and no records are kept on your account from it).

I got a case number from them. Once I get a reply, I’ll have something to go to BBB with. I’ll let you know it turns out. 

Certainly share how it goes. You mentioned before you got a case number, but how did you "email" them? DirecTV hasn't had an email support option, prefering to use other methods.