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Dishonest company and poor customer service
DirecTV refused to call Michdig to have underground lines identified. Orders put in wrong and techs refused to connect services with receiving payments at time of installation. Customer service team is not empowered to resolve issues, they will only transfer you to different departments. Supervisors are uninterested in customer issues. Two different techs suggested Xfinity so even the employees aren't happy with the company and its services.
Juniper
ACE - Expert
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23.2K Messages
3 years ago
If you are getting something like a pole mount, than normally it is the customer's responsibility to have any buried lines marked before DirecTV comes out for an install. Otherwise, standard install has no need for buried lines as all on/in the home.
Techs require payment on site for custom/additional work that is not part of standard install. A pole mount is usually not part of standard install.
Depends on what the 'issue' is on who can resolve it. Many things can be addressed by most agents, but some things require a specic department. Unfortunately, right now there is an influx of new employees and outsourcing as they have been dealing with short staffing since the pandemic. Knowledge of agents have a long way to go to catch back up to how it used to be.
Were the 'issues' you trying to resolve the two you mentioned already (buried lines and tech payment)? If there is something else, if you would post the details perhaps other users could give you some guidance to make this a better experience.
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