Did not get my 300.00 rewards card DIRECTV only sent me a 200.00 one! Keep your promise!

Hi u/Runner1976. We want you to have a great experience with our service. We'd like to review the reward issue you're reporting. We're sending you a PM, to look into your account. Luisa, DIRECTV Community Specialist

Still waiting on my pm

Thank you new here did not know thanks for your help!😁

Hello

@Runner1976 

This is a public forum, not a live running chat. People post in a thread if they choose to do so.

As you've gotten an response from the official help team, then you should respond to the PM/DM (private message/direct message). That is the in-forum message system that is direct communication. You are not going to get instant replies, so treat it more like if you were getting support by email. Once you've responded, then be patient.

Thank you I appreciate the info.

I am new and thank you for the help.

You're welcome. Just wanted to let you know how it works so you don't fret over something trivial. Hope it all works out for you.