1 Message
Denied
Why didn't the representative for directv protection plan premier not explain that cracks on my laptop from mishaps aren't covered?
When you go on line it says and I quote "Mishaps happen" I filed a claim and it was denied for this reason.
DIRECTVhelp
Community Support
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255.4K Messages
2 years ago
Hi @Knight9662. We're sorry to hear the claim was denied. The PROTECTION PLAN PREMIER protects from unexpected repair costs for eligible devices such as laptops. Visit here: Learn about DIRECTV protection plans | DIRECTV Customer Service & Support You may contact Asurion, the insurance provider at 855-422-1614 for further assistance, and they have 24-hour online claim support. We'll also send you a DM to take a closer look at this. Rowena, DIRECTV Community Specialist
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Juniper
ACE - Expert
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23.2K Messages
2 years ago
None of us can know why as we are not in that rep's head.
For reference there are 3 levels of the plan, the 3rd being Protection Plan Premier WITH Accidental Damage Handling (ADH).
https://www.directv.com/technology/satellite-protection-plan/
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