New Member
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2 Messages
Customer requested 6 month suspended Svc.
I live in a resort community in Montello, Wisconsin where I rent out our cabin only 6 months out-of the year. The area is closed down due to no water from mid October thru all of April the following year. I provide DIRECTV for renters predominately during the period May 1 thru the middle of October of the same year. I and my family only use the unit for only 2 weeks during the year.
I’m being penalized because the 6 unused months are added to my contract eternally. I was never advised of this upon subscribing for DIRECTV. Hopefully some considerations could be allowed to me if I care to disconnect your service due to a recent $60 increase in your service. Also the lack of renters in 2022 has forced my hand to submit this letter. Having DIRECTV Isn’t cost effective at this time, and to be charged $360 to cancel service is just wrong in this case. I have been unable to get anywhere with representatives at DIRECTV. Please forward this to Executive appeals for review. Please advise that you received this letter, and hopefully my request will be considered and acted upon. Thanks, Larry K.
my email is lkincanon375@gmail.com
shannon02
ACE - Expert
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21.3K Messages
3 years ago
You can suspend the account for 6 months per year. The only time DTV will waive the ETF/ECF is when there is no Line Of Sight(LOS) if you move. This is a customer to customer forum you have to contact DTV as they don't do email support. You have posted personal info on a public forum prepare to be scammed.
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Juniper
ACE - Expert
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23.2K Messages
3 years ago
@Larrykinco1
First of all this is a public forum, not customer support. So your email is now available to the entire world for scams and spam.
You are not adding 6 months to your contract "eternally". That is not how it works.
You can suspend service for up to 6 months within a 12 month period. That way you don't pay full cost for time not used. It is a $7 monthly vacation hold, but that is way cheaper than a normal full bill.
If you have a service agreement, then the suspended months do not count. It pushes back the date by 6 months, but that is not eternally. Simply put since you need to always suspend for 6 months, any service agreement takes double the time to complete as only active time is counted. Sure it takes longer, but that is not eternal.
There is no appeal. You suspend service and follow the rules. You are no more special then the rest of us customers.
Suspend DIRECTV service
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Larrykinco1
New Member
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2 Messages
3 years ago
Thanks for the heads up Juniper! I never looked at myself as being more special than any other customer. Happy New Year.
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Juniper
ACE - Expert
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23.2K Messages
3 years ago
Sorry about the "speical" bit. Your concept of appeal and official acknowledgement of letter came accross that you feel entitled to be exempt from how it works for the rest of us. Pehaps I took the concept too strongly, I appologize.
But I am glad you have the correct info on the suspension option. If you don't do any equipment upgrades then your initial 24-month service agreement, or since your last upgrade as comes with that same agreement, would take up to 48-months to complete if you do the 6 month suspends as clockwork. But all that service agreement means is that if you were to cancel, your early cancellation fee (ECF) is valued at $20 for each (active) month remaining.
And remember this is neither a letter, nor even an email. This is a public forum, a message board if you will. For official support you call DirecTV.
Though a side note, you say an increase of $60. Though there is a annual price adjustment, that wouldn't be anywhere near $60. More than likely you had a promotion discount end. Remember those are tempoary perks, not something to enjoy for life. I would read through the previous bills to verify that is all that happened and there weren't any unusual one-time charges (such as a huge amount of PPVs).
And remember, you are getting DirecTV for personal use. Not an agreement with them to make money off of it. So your rental situation, unfortunate as it is, has no bearing on the options DirecTV provides you. The suspend option or canceling (paying the valid ECF) are your option on that. Just a realistic perspective.
(edited)
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