Confirmation on Payment

Very likely this is an issue with DirecTV operations and systems migrating to the new co-owner. Just constant updates while they try to smooth out from the transition.

Regular customer support does not have control over confirmation numbers for payments as that is automatic by the system. You could call to verify a confirmation number, but that wouldn't fix the underlying issue. Either wait for however long it takes them to finish getting systems up to snuff, or perhaps file a BBB complaint (goes to corporate) if it is absolutely critical you have that number.

Hi Gregff, thank you for sharing your concern with DIRECTV. I'll be glad to answer your question. If you pay with a debit/credit card, check, or autopay, you'll receive the confirmation number of your payment via SMS or Email. You can always check your payment status by signing in to your account through directv.com. If you need any more guidance, please DM us on Social Media. Our team is ready to help you out. Lisa, DIRECTV Community Specialist

Thanks, I managed to get the number after calling Customer service. I just boggles the mind to me why I can get a confirmation # from other companies when I submit the payment at that time. BUT Not from direct TV. Has always been a nightmare to obtain it. Yes I have my debit card receipt that shows it paid I like to have the confirmation Number for my records as well.

If you have receipt then that seems plenty. I wouldn't stress over a confirmation number.