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2 Messages

Monday, October 23rd, 2023 5:47 PM

Complaint

I spent 2 and 1/2 hours paying my bill today.  Your smart Maxine’s are not very smart. I had five agents hang up on me.   Somehow you people think I have all day to pay you      I am the customer and have had Att and bell service for almost 60 years    Some one needs to call me Bruce owen ( Edited as per the guidelines )

ACE - New Member

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5.2K Messages

2 years ago

This is a public forum of other customers, not official DIRECTV support. So, posting your phone number for anyone to see is not the most wise idea. Also, this is the directv community forums and not AT&T. If you have a complaint or need help resolving issues with AT&T phone products, post over on the AT&T Community: forums.att.com 

2 Messages

2 years ago

How do I delete it

ACE - Sage

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46.5K Messages

2 years ago

Select the three dots to the right of your post and edit your post. 

ACE - Expert

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23.1K Messages

2 years ago

@Bruceowen 

While logged in use the Action List (3 dots next to the timestamp of your post) to edit out your phone number.

If this post was for any other AT&T service, not DirecTV itself, then post in their forums. Be aware both forums are customer to customer, not official support. https://forums.att.com/ 

Customer support doesn't call you. Instead you call them as normal. If you want guidance from other customers, post the details about what is going on and sometimes we can help.

I know Maxwell Smart (would you believe it?) but not Maxine Smart.

But if in the end you are just paying a bill, well it would usually be suggested to log into your account online. Paying with a live agent results in a $5 phone transaction fee.

Community Support

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255.3K Messages

2 years ago

Hello @Bruceowen,

Please be mindful about sharing your personal details like, Phone number, email id, IMEI number, account number, last name, Credit/Debit card number, order number, Driver's license details, and address. This is a public forum and your privacy is very important to us. As per guidelines https://forums.directv.com/page/DIRECTV-Community-Forum-Guidelines your personal details will be scrubbed. Have a great day!

Regards,
DIRECTV Moderator


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