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1 Message

Thursday, April 13th, 2023

Cancelling Mastercard Debit that was issued as refund

I want a paper check.  I have not activated card.  It was directv refund.

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ACE - Sage

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46.6K Messages

2 years ago

That's not how they do it. Sorry. And we're customers, not employees. You'll need to call DirecTV (number below) to discuss this. 

ACE - Expert

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23.2K Messages

2 years ago

Wait, you received your refund and want it sent again by a different method? That is not how it works. DirecTV issues refund by those prepaid cards, not paper checks. Has been this way for years now.

If you want to speak to official support, then you call DirecTV. But don't expect a different answer. You got your refund so use it or throw it away and accept you are out that money.

ACE - New Member

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1.6K Messages

2 years ago

I do not understand the issue other than you do not like how you were refunded your money.  In my opinion, you should be happy that you even got your refund at all.  There are so many people that do not get their money refunded to them and your complaining about how you were refunded is really petty. Use the card it is like a debit/credit card you can use it anywhere that takes Mastercard.


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