3 Messages
Canceled Service
I am a long time customer and cancelled my service today due to programming. Once I cancelled the service, they advised that I had an early termination fee due to a receiver replacement back in 2022 which activated a new 24 month contract. I had the protection plan and was told by the tech that I would not encounter any additional fees or contract issues due to it being a covered replacement. Now I am being told otherwise. I have never agreed or signed any additional contract. Who do I contact to get this charge removed?
litzdog911
ACE - Sage
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46.5K Messages
2 years ago
Replacement of equipment should only trigger a new contract if the replacement box is an upgrade from the old box. What were your box model numbers?
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lawman039
3 Messages
2 years ago
Thank you for your reply. The original devices were a C61W-400. They sent me a C61W-700. No upgrade was request nor did they advise they were sending an upgrade. Like I said earlier, I was told they were just swapping out devises
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Juniper
ACE - Expert
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23.1K Messages
2 years ago
Warranty replacement (like for like) should not renew the agreement. A wireless Mini Genie to a wireless Mini Genie is like for like (even if C41W to C61W). This means it was activated as an upgrade in error.
Call DirecTV. When you get the voice system say "cancel". The retention/cancellation agent will need to submit an ECF waiver request to fix this as is a very obvious error.
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lawman039
3 Messages
2 years ago
Thank you for the information, I appreciate your assistance.
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shannon02
ACE - Expert
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21.2K Messages
2 years ago
All TV providers get the same programing from the content providers. DTV has no control over what the channels send them.
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