You have to call in and say 'cancel' to the robot to be sent to the retention department. All leased equipment is brought to a FedEx or UPS location upon cancelation.
The same as any other service, you CALL. When you get the voice system say "cancel" and that will route you to their cancellation/retention department.
Be prepared that all agents are required to give a valid save offer and are trained not to accept the first 'no' (they will try to address whatever the reason for your no was). If the options they offer don't work for you, stay firm and polite.
Cancellation does not happen until the end of your service month. There is no proration of the final bill.
If you have any returnable models, you take the boxes to a participating FedEx or The UPS Store for the free return. Make sure to keep receipt showing anything they took possession of.
Accepted Solution
detuch254
ACE - New Member
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5.2K Messages
2 years ago
You have to call in and say 'cancel' to the robot to be sent to the retention department. All leased equipment is brought to a FedEx or UPS location upon cancelation.
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shannon02
ACE - Expert
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21.3K Messages
2 years ago
While you can cancel at anytime it will not go into effect till the end of your billing cycle.
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Juniper
ACE - Expert
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23.2K Messages
2 years ago
The same as any other service, you CALL. When you get the voice system say "cancel" and that will route you to their cancellation/retention department.
Be prepared that all agents are required to give a valid save offer and are trained not to accept the first 'no' (they will try to address whatever the reason for your no was). If the options they offer don't work for you, stay firm and polite.
Cancellation does not happen until the end of your service month. There is no proration of the final bill.
If you have any returnable models, you take the boxes to a participating FedEx or The UPS Store for the free return. Make sure to keep receipt showing anything they took possession of.
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