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1 Message

Tuesday, February 6th, 2024 1:12 AM

Boxes & DVR

When I cancel my subscription, do I return my boxes and DVR? 

ACE - Sage

 • 

46.5K Messages

1 year ago

That depends on what equipment you have. DirecTV should provide you with return instructions when you cancel. 

ACE - Expert

 • 

23.1K Messages

1 year ago

@Viviancalovi 

What models are each of your boxes?

If any are returnable, you take them to a participating FedEx/The UPS Store location. Have your account number and make sure to get receipt showing they took possession and put it in a safe space.

Any boxes you're told are non-returnable, or shipper doesn't take, keep for a couple months or so just to be sure. After that you're free to drop off with electronic recycling.

Also be aware when you cancel it goes through at the end of the service month. Unused days are not prorated/credited. So verify what your cycle dates are so you don't end up canceling say day 1 or 2 but still paying for an entire month.


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