New Member
•
4 Messages
Billing request
I need to pay my bill and I just need the balance. Logged on, no info available. The menu indicates I have no TV service. This has been going on for years. I pay my bill every month but if I am going to be out of town I try to pay ahead and get my balance. However, it's hard to get a balance when I don't have direct tv.............I call into customer service and get a robot who will not give me my balance for August. Also, when I called in, there were 3 or more people on the line, all calls were combined together. I have had this type of service before. I never, ever get an answer from Direct tv. Can't access that information thru AT&T where I have my wireless service.
DIRECTVhelp
Community Support
•
255.3K Messages
2 years ago
Knowing all your billing information is essential. I'm sorry to hear you haven't had access to your account to check the balance. We want to make this process easy for you, I would like to know more details about the process you're following and give you the information on the balance on your account, so I'll send you a DM to accomplish it. I'll be more than glad to help you with this. Santiago, DIRECTV Community Specialist
0
0
shannon02
ACE - Expert
•
21.2K Messages
2 years ago
AT&T sold off 30% of DTV and no longer has anything to do with the day to day operations.
0
0
Juniper
ACE - Expert
•
23.1K Messages
2 years ago
3 or more people on the line, call combined? Do you mean that you and other customers were conferenced in? If so that is a bit concerning as I have heard other weird situations with people calling in. I hope this is not a repeat of the support phone issues like when AT&T first got DirecTV.
0
0
anniedaboo
New Member
•
4 Messages
2 years ago
Yes, that is exactly correct. Everyone on the phone talking on top of each other. When I said hello, hello, people paused for a second and then kept going. I hung up.
0
0