BILL PAY

What's the error message?

Which DirecTV service do you have?  There aren't any bills with their MyFree DirecTV service. 

@JudyLittle sorry you had this experience.  If you still are experiencing this issue please reach out to the DIRECTV customer care team https://www.directv.com/customer-service.  MyFree DIRECTV doesn't have a bill so sounds like you are a Satellite customer.

This is what I get when i try to get my bill:

An error occurred while processing your request.

Reference #219.9962a17.1755574702.4360a0fd

https://errors.edgesuite.net/219.9962a17.1755574702.4360a0fd

Please resolve this. I do not like to pay bills I cannot see.

This has happened before!

@JudyLittle You are posting in a section of these forums dedicated to a Free service (MyFree DIRECTV), for which there is no payment necessary, so I'm confused as to why you would be trying to pay.

The error message you're displaying is coming from DIRECTV's Content Delivery Network and Web Application Firewall provider, EdgeSuite.  The issue is likely that your IP address appears to be outside of the country or otherwise has reputation issues.  You can try using a VPN (or not using a VPN, if you are).

You might try visiting here https://www.akamai.com/us/en/clientrep-lookup/ which shows the client IP reputation score for a related CDN/WAF product.

Do you have VPN enabled? Any extensions or blocks enabled? I receive this error when ever I have mu VPN enabled. Check your environment for any extensions or blockers.

@JudyLittle 

Did you get your satellite bill viewable? Checking to see if any of the suggestions fixed the issue.