Be safe from scammers

https://www.news5cleveland.com/money/consumer/dont-waste-your-money/she-thought-she-was-too-smart-for-scams-then-a-directv-caller-almost-got-her

From the article:

“We remind customers never to share their account password or personal information, and that DIRECTV will never require payment by gift card or prepaid card. More information on how customers can identify, protect against and report scams is available at directv.com/fraud.”

If you have any doubts at all, hang up immediately and call the number printed on the bill.