Advance Receiver Fee

The "All Included" versions bundle in the cost of the receiver services and 1st TV fee. When AT&T acquired DirecTV they attempted that to better show cost to new customers instead of itemized when you built your service to order. The $15 is when it is broken down to Package, Receiver Services, and Primary TV fee as 3 separate charges.

Does it still say "All Included" on your account and bill? If so, I would call DirecTV back and speak to another agent. If it is adding in cost, and not just breaking down what "All Included" is then that is a concerning error. Those plans shouldn't be able to add the receiver services separately as that is a conflict.

To be sure, can you include a screenshot of your bill breakdown? (sensitive info removed of course)

yes the package is listed as CHOICE All Included.  

How do I attached a photo to a reply? 

At bottom of box you type in, one of the options should be a box that showcases two mountain peaks and the sun (how it looks to me). Hovering over it and should pop up a little description "Insert Image". Clicking it and It will give you a window to upload any photo/screenshot/image you have on your computer to the response.

Just make sure to redact/hide any personal info (full name, account number, etc.) before posting.

Juniper,

I couldn't find the upload icon that you referenced so here is a link to my most recent bill (Edited per community guidelines)

Did either of those discounts start on the same bill with the receiver services or does the first charge show prorated? That might point to when it happened and either an agent or system error with what was applied.

Definitely call DirecTV back. If needed request a supervisor. The "All Included" package covers base package, Primary TV fee, and those receiver services. As such receiver services should NOT be charged separately, so that would be an additional charge.

Verify with any adjustments they make that on the following bill it also shows prorated, an adjustment for day removed through end of service with of course the bill after that not showing charge at all. Want to make sure it is removed going forward and an agent didn't just throw some credits on there without fixing the issue.

If you still deal with agents who don't fix this as they don't understand those "All Included" versions, the last step would be a BBB complaint to send this up to the corporate level. Ideally the next call resolves it, but this is a backup option just in case. Good luck.

(Requested to add picture so you don't have an issue with getting the link audited)

Juniper,

The $20 credit appeared beginning on the same month as the Advance Receiver Service.  The $45 credit was a result of me wanting to cancel my service back in April but they offered that discount for one year so I remained a customer. 

I also received an email from DirecTV on 9/30 offering a one time credit of $20 because I was recently impacted by a programming dispute and accepted a credit offer.  I don’t even remember what dispute that was.  But I haven’t see that credit but the email did say 1 to 2 billing cycles.  

If the 1st $20 discount was on the same bill the Advance Receiver showed up, especially if there was a prorated charge starting the very day you called, that would narrow down the issue. Either agent misclicked something when applying that discount or making any other changes, or the system recognizing a change automatically added a base service it thought was missing in error.

Just get that next agent on the phone to resolve this. When you call if you say "cancel" that routes you to their cancelation/retention department directly, which is normally more experienced agents which may help with this odd situation. Though keep some patience as DirecTV was sold off to the new owner (TPG) so a good amount of agents may be unfamiliar with the "All Included" plans.