New Member
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1 Message
Random sound issues
How do I correct Direct TV sound issues? The sound on Direct TV tends to either a) suddenly become incredibly loud, or b) change volume randomly, or c) shut itself off entirely. This happens on all of my Roku devices after about an hour or so. The "fix" to the problem is to switch channels for a minute or two, then switch back to the channel we were previously watching. We watch several other streaming services, none of which have ever had this issue.
Any suggestions?
DIRECTVhelp
Community Support
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254.4K Messages
3 years ago
Hello @VickeyC! We are happy to assist with fixing your sound.
You may want to delete and reinstall the DIRECTV STREAM app off your device.
Check audio settings on your device using your remote: Press the Home button, then Settings > System > Remote & Devices > Program Your Remote > Advanced Remote Program > Switch Volume Control.
If you need additional assistance, do not hesitate to reach out.
Faith, DIRECTV Community Specialist.
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Ludwick577
ACE - New Member
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3.3K Messages
3 years ago
My Samsung tv has a sound leveler in settings.
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lulubeamer
New Member
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3 Messages
2 years ago
we have these exact issues with directTVstream using roku.
was there a successful solution and could you please tell me how to resolve the audio issues, thank you!
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bcbsncjlj
ACE - Expert
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6.2K Messages
2 years ago
Not everyone is having issues. Most reports have been around the Ultra model. I have several 4K sticks and have not experienced any audio issues. What model do you have? What troubleshooting steps have you tried?
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lulubeamer
New Member
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3 Messages
2 years ago
we have the roku streaming stick+
all firmware is up to date, all tvs are different makes. our internet is fed via fiber with 1gb service. if we are watching the same channel in different rooms on different tvs, it doesn't go out on both simultaneously. we've tried rebooting, and done whatever DTVS has instructed us to do. this happens every day throughout the day
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