16 Messages
Multiple Accounts / Same Credit Card
I would like to setup multiple DirecTV Stream accounts, but use the same credit card.
When I try to create a new account place a new order, I get an error saying the credit card is already in use on another account.
I am however, able to do this on the satellite side of DirecTV.
Is there a way the billing department can override this policy for Stream accounts?
Thank you,
Tim
bcbsncjlj
ACE - Expert
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6.2K Messages
1 year ago
Contact them directly and discuss the issue with them.
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Jrandomuser
ACE - Expert
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1.2K Messages
1 year ago
They (generally?) use the billing address as the "home" location, so having multiple accounts with the same "home" is likely a problem. As suggested, contact them - they may have a workaround.
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DIRECTVhelp
Community Support
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254.6K Messages
1 year ago
Hello, we would love to clarify the information you have received. Effectively you can have 6 devices at the moment of ordering your Via Internet Services. Then you could order more devices if they are required. Please keep in mind 20 devices might not be needed if you consider that the concurrent stream limit is up to 20 in-home streams on compatible devices. We will reach you through PM to clarify more information regarding ordering more devices or review available options through a DM. Sergio, DIRECTV Community Specialist
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Jrandomuser
ACE - Expert
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1.2K Messages
1 year ago
@DIRECTVhelp - Sergio, it’s nice of you to offer to help. Unfortunately, you responded in the wrong thread (though to the right poster). The thread you wanted was this. BTW - your comment that the the poster might not need 20 devices because the stream limit is 20 makes absolutely no sense.
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