New Member
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5 Messages
I have been trying to get Directv for 3 weeks without success
I have been trying to get Directv for 3 weeks without success. I try to make my initial payment, and an undisclosed problem occurs. I have tried several credit cards of mine, without success. I have talked with my card companies, and they tell me, they have not denied any requests from anyone, and no record of Directv making a request for payment. I have tired different email addresses, tired online and by speaking to a representative. Without success. My card companies tell me it is in Directv's system. I have even started service with Spectrum, just to check my cards, with success. Anyone have an answer?
Ludwick577
ACE - New Member
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3.3K Messages
2 years ago
When you sign up---are you using a VPN or ad blocker? I'd try to sign up with chrome in incognito mode and see what happens. Were you a previous Dtv Satellite customer? If so u have to use a new email address.
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RG33
New Member
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5 Messages
2 years ago
I will try this, but I have had the same failures talking to a Directv representatives over the phone. Just tried with Chrome in incognito modeand got this: "Oops! Something went wrong! Please try again later." And this has been going on with every card, every time I try online.
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RG33
New Member
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5 Messages
2 years ago
And the next day, I receive an email stating that I left something in my cart
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Tiger593
ACE - New Member
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1.5K Messages
2 years ago
What are you using to try and make the payment are you using a computer, cell phone, or tablet, and do you have any other device to try and complete your payment?
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Ludwick577
ACE - New Member
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3.3K Messages
2 years ago
Make sure you aren't using a VPN
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RG33
New Member
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5 Messages
2 years ago
I have talked with a sales representative on the telephone and gave them my information. I have used a desktop (windows using edge, chrome, chrome in incognito), and an iPhone. All with the same result.
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Ludwick577
ACE - New Member
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3.3K Messages
2 years ago
Are you using an email that you have previously used with Dtv Satellite or any other ATT product?
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RG33
New Member
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5 Messages
2 years ago
yes, and I also created a new email address with gmail with the same result
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