New Member
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3 Messages
I can't login to my DirecTV account
Hello, i recently started a subscription. I tried to register my account and make a User ID because that was what i was told to do on the email they sent me. When i went to Create a user ID, i entered all the correct information that was needed to create a user ID. Then it this red thing pops up on the top of my screen saying "Something went wrong. Please try again.(MSIDENTITY_009)". I've tried everything in my power but nothing works. Please respond with what i can do to get access to my account. Thanks
DIRECTVhelp
Community Support
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255.4K Messages
2 years ago
Hi @jjasonk Your post caught my attention. Let me help you out with this. Normally, it will happen due to various reasons like system glitch or browser issue. For basic troubleshooting steps, click: Cookies, Cache, and DIRECTV STREAM | DIRECTV Customer Service & Support I'll send you a DM to further assist.
Melchisedec, DIRECTV Community Specialist
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jjasonk
New Member
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3 Messages
2 years ago
@DIRECTVhelp I have reseted my caches and cookies, still does not solve the problem. Is there anything else i can try?
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DIRECTVhelp
Community Support
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255.4K Messages
2 years ago
We appreciate the troubleshooting steps you've done. May I know the browser you've been using? Can you try a different browser this time instead?
Melchisedec, DIRECTV Community Specialist
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jjasonk
New Member
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3 Messages
2 years ago
It works now that i switched to another browser, Thank you so much and have a great day
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DIRECTVhelp
Community Support
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255.4K Messages
2 years ago
Glad to hear that! Don't hesitate to reach us back if you need any assistance. Thank you for choosing DIRECTV. 💙
Melchisedec, DIRECTV Community Specialist
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Dwpurdy5
1 Message
1 year ago
Which internet browser did you use?
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bcbsncjlj
ACE - Expert
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6.5K Messages
1 year ago
@Dwpurdy5 What is your issue?
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sdbex
2 Messages
10 months ago
Ugh! I too am having trouble logging into my account. I started service on 8/25/2024 and have not been able to login since creating my account. I've reset my password, received messages saying I'm trying to use my AT&T login info, etc. I have literally spent HOURS online with customer service. I was able to reset my password and login to my account but then the next day, nothing. I HATE DirecTV AND AT&T for this very reason. The minute my contract is up, I'm going somewhere else.
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bcbsncjlj
ACE - Expert
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6.5K Messages
10 months ago
You need to use different credentials for the service. Change your email address. Know problem with many posts on the issue. Just login to your DirecTV Stream account and change your email address.
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behoov56
4 Messages
6 months ago
Have not been able to log in to my Direct account for months, used Safari and Firefox browsers, same message every time, this is crap that u can't log in to my account
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behoov56
4 Messages
6 months ago
An error occurred while processing your request.
Reference #219.a4657468.1739812400.4fa86b
https://errors.edgesuite.net/219.a4657468.1739812400.4fa86b
this is the stupid error message that keeps coming up all the time and can not login to direct account
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bcbsncjlj
ACE - Expert
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6.5K Messages
6 months ago
What URL are you using to login to your account? To access your account, go to Account Overview
(edited)
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Ludwick577
ACE - New Member
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3.5K Messages
6 months ago
If you use the same email for two different Dtv/ATT products you need to use a unique email for the user id for Dtv Stream
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behoov56
4 Messages
6 months ago
I only have 1 account
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p_k58
1 Message
4 months ago
Same problem, I can log into my directv streaming account on my Roku and phone but can't access the account management on my PC. I get the stupid something went wrong error and it throws me back to the login screen. I've cleared cache and cookies and tried different browsers.
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