3 Messages
I can't login to my DirecTV account
Hello, i recently started a subscription. I tried to register my account and make a User ID because that was what i was told to do on the email they sent me. When i went to Create a user ID, i entered all the correct information that was needed to create a user ID. Then it this red thing pops up on the top of my screen saying "Something went wrong. Please try again.(MSIDENTITY_009)". I've tried everything in my power but nothing works. Please respond with what i can do to get access to my account. Thanks
DIRECTVhelp
Community Support
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254.3K Messages
10 months ago
Hi @jjasonk Your post caught my attention. Let me help you out with this. Normally, it will happen due to various reasons like system glitch or browser issue. For basic troubleshooting steps, click: Cookies, Cache, and DIRECTV STREAM | DIRECTV Customer Service & Support I'll send you a DM to further assist.
Melchisedec, DIRECTV Community Specialist
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jjasonk
3 Messages
10 months ago
@DIRECTVhelp I have reseted my caches and cookies, still does not solve the problem. Is there anything else i can try?
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DIRECTVhelp
Community Support
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254.3K Messages
10 months ago
We appreciate the troubleshooting steps you've done. May I know the browser you've been using? Can you try a different browser this time instead?
Melchisedec, DIRECTV Community Specialist
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jjasonk
3 Messages
10 months ago
It works now that i switched to another browser, Thank you so much and have a great day
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DIRECTVhelp
Community Support
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254.3K Messages
10 months ago
Glad to hear that! Don't hesitate to reach us back if you need any assistance. Thank you for choosing DIRECTV. 💙
Melchisedec, DIRECTV Community Specialist
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Dwpurdy5
1 Message
7 months ago
Which internet browser did you use?
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bcbsncjlj
ACE - Expert
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26.6K Messages
7 months ago
@Dwpurdy5 What is your issue?
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sdbex
2 Messages
17 days ago
Ugh! I too am having trouble logging into my account. I started service on 8/25/2024 and have not been able to login since creating my account. I've reset my password, received messages saying I'm trying to use my AT&T login info, etc. I have literally spent HOURS online with customer service. I was able to reset my password and login to my account but then the next day, nothing. I HATE DirecTV AND AT&T for this very reason. The minute my contract is up, I'm going somewhere else.
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bcbsncjlj
ACE - Expert
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26.6K Messages
17 days ago
You need to use different credentials for the service. Change your email address. Know problem with many posts on the issue. Just login to your DirecTV Stream account and change your email address.
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