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5 Messages
How to UNLINK my Wireless Services & my DirecTVSTREAM services at www.att.com/acctmgmt/ ?
I want to UNLINK my wireless services AND my DirecTVSTREAM services at www.att.com/acctmgmt/ . There are not links or instructions on how to do this AND there are no people available in Wireless Mobility Services or Combined Billing or DirecTV Billing that can assist. People just keep sending me back and forth to 800-288-2020 and 877-999-1085. Escallation to next level support has not been of assistance. Mobility Tech says this is a DirecTV problem, but they don't seem to know how to do it.
HELP !!!!!
Accepted Solution
Official Solution
GreerGDTx
New Member
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5 Messages
2 years ago
Apologies for posting to wrong forum.
Solution determined with help from Junella in Digital Assistance.
To Unlink or UnCombine ATT.com and Stream.DirecTV.com accounts being shown together, you must have separate Login ID's for each website. This will mean that you will need to create a NEW Login ID in one of the websites and delete the original Login ID in that site.
1. Make sure you know what the common Login ID is for both websites.
2. Create a NEW LoginID for one of the websites and make sure it will get you in.
Note: In the process of creating new Login ID's you will probably still have the old password in place, even though you did change the Login ID.
3. In the website where you created the NEW Login ID, DELETE the original common Login ID.
4. You should now be able to login to ATT.com with Login ID "A" and be able to login to Stream.DirecTV.com with Login ID "B".
Because of the shared code between ATT and Stream.DirecTV, you may see BOTH Login ID's in the "Select User ID List." Just you make sure you select the correct User ID.
I hope this helps....
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