Contributor
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7 Messages
Can't access Directv Steam Account and $10 for Unlimited DVR
I have two problems with my Directv Stream service (created two days ago).
1. Whenever I log in and try to access account overiew, it just keeps redirecting over and over. The actual steaming service works fine but I can't get to the account details. I previously had DirecTV about 6 years ago but had to create a new account when registering.
2. The reason I want to get to the account details is I received an email showing I was going to be charged $10 for the unlimited DVR when the page I registered through clearly shows that the Unlimited DVR is included in the package cost. I am on the Bring Your Own Device plan.
Any help or suggestions would be appreciated. Thanks.
detuch254
ACE - New Member
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5.2K Messages
2 years ago
Did you use the same email address previously used for satellite service? This can cause many issues .
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txfeinbergs
Contributor
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7 Messages
2 years ago
Actually, I went through chat and it has something to do with Edge not working. He had me install Chrome and go into Incognito mode and it worked fine. The account overview shows the Unlimited Cloud DVR is included for free, so maybe they just need to update their emails to correctly reflect that fact.
Thanks for the response though.
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bcbsncjlj
ACE - Expert
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6.2K Messages
2 years ago
The chances are that you have some blocker, extension, VPN, etc. program causing the issue. Edge is basically the same as Chrome now. If you were able to access the account overview page using Chrome in incognito mode, that is telling you that something in your setup is blocking the page.
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Ludwick577
ACE - New Member
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3.3K Messages
2 years ago
@txfeinbergs Clear cookies. That's happened to me a few times. That will fix it.
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