Tutor
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4 Messages
Wireless Passkey
I have a dual-band (2.4G and 5G) wireless router with 2 networks setup - one for the family devices and one for guests.
The family WiFi passkey starts with a lower-case letter, which the HR44-700 claims is an "invalid character", and it makes no difference which letter I select on the DVR setup. However, it will connect to the guest network, which starts with a capital letter.
Why should the first letter HAVE to be capitalized? I can change it, yet none of the other 7 devices in the house has a problem connecting, so why should that be different?
detuch254
ACE - New Member
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5.2K Messages
11 months ago
That's odd. I've never came across this issue when connecting Genie Receivers to the Internet over the years. Are you able to attach a picture showing the Genie receiver forcing you to enter a capital letter? The first thing I'd recommend you do is a red button reset (behind the door that says 'PUSH').
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gregeusa
New Member
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513 Messages
11 months ago
wifi passkeys should be case-insensitive.. what happens if you enter that password in all caps?
Are you using wep, wpa, wpa/tkip, wpa/aes?
Perhaps it's the encryption mode you are using.
Greg
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AddisonGeek
Tutor
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4 Messages
11 months ago
The above is the error message.
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AddisonGeek
Tutor
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4 Messages
11 months ago
My router has WPA3-PSK, and the guest network is WPA2. Just for the sake of troubleshooting, I'll set the guest network to WPA3, when I get a moment.
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AddisonGeek
Tutor
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4 Messages
11 months ago
I figured I would change the guest network now, and the option is WPA2+WPA3.
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DIRECTVhelp
Community Support
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254.4K Messages
11 months ago
Hi @AddisonGeek. We're sorry for the receiver not recognizing your Wi-Fi password. You may have to check if your HR44-700 receiver is the model that has a "WPS" text or icon. This means that connecting wirelessly using WPS (Wi-Fi Protected Setup) doesn't require a password. Otherwise, try manually rebooting your receiver by briefly pressing the red or blue reset button before putting the password again. Here's how: Connect Genie HD DVR to the Internet | DIRECTV Customer Service & Support Let's meet via DM if you need further assistance. Kesiah, DIRECTV Community Specialist
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