Wireless box versus Harmony

Hello @dwwmc, you have our attention about our DIRECTV remote issue with your Harmony system, and we'll send you a PM to take a closer look into this. Jhon, DIRECTV Community Specialist

May I know how long ago you started experiencing this issue? Jhon, DIRECTV Community Specialist

If you just changed DTV hardware, most likely you have a system where DTV is being controlled by RF, not by IR.

Your harmony system only does IR remote control, and your DTV system is set to be controlled by RF.

I had this issue, and found that my Gemini and Genie Mini can still be controlled by IR, but a number of the IR "commands" are different.

I used the IR learning function to program my SofaBaton, similar to the Harmony (which I was using prior), but it takes some tricks, since the Gemini routinely changes to RF on it's own, and I had to force the remote back to IR mode to "learn" from it.

Greg

The tech had to program the DTV remote to your Bose system unknown why that would effect the Harmony but you may need to reset the DTV remote to factory settings to stop it from controlling the Bose system.

The issue with the remote happened immediately after install. About two weeks   The issue with the box resetting or connecting to the main box happens too often throughout the day. 

I understand. Have you tried contacting Harmony to check the options to sync your remote with your Bose system? Jhon, DIRECTV Community Specialist

That is not the issue. When I do not have DirecTV on, I can control my Bose system with my Harmony. The Harmony is not the issue. The wireless DirecTV is. When it is on, only the DirecTV remote will control the volume only and not let the Harmony to control it unless I shut off the DirecTV. 

Thanks for this information. Check your PM to continue with the detailed information of your account. Luis, DIRECTV Community Specialist

I am so new on this forum, I do not know where the PM is located. 

I just found it. 

This is very strange as the mini doesn't turn off it goes into standby but it is still connected to the WVB.

Does the Harmony remote use a little IR emitter that's stuck to the front of the wireless Genie client? If so maybe it's stuck too close to the on light on the wireless genie? Or maybe try covering the light on the wireless Genie client with some black tape in case it is interfering.

It is recommended to update the firmware on your Bose speaker and ensure that it is up-to-date to enable the "IR learning" feature. This should help the speaker to still respond to the IR Harmony remote while it is paired to the DIRECTV remote. Kiarha, DIRECTV Community Specialist