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K

1 Message

Monday, June 17th, 2024 9:45 PM

whole home

I have a Genie, DVRs and one that does not record. They have worked fine up until a couple of days ago. The other 3 see each other, but the Genie does not see them. I cannot access shows recorded on the other 2 units. 

Help!

ACE - Expert

 • 

20.6K Messages

5 months ago

The model numbers of each will help.

Community Support

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254.4K Messages

5 months ago

Hi, Kentucky. We apologize for the inconvenience of not being able to access recorded shows on the 2 units. We really wanted you to have a great entertainment experience. Let's meet in DM, so we can help troubleshoot the issue. Denjylene, DIRECTV Community Specialist


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