Teacher
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38 Messages
Whole Home Equipment Upgrade - Do or Don't
I received a voice mail from DTV last week saying that I was eligible (as a long time customer since 2003) for a free equipment upgrade with NO commitment. I have the equipment listed below. What do you think about upgrading? I have not contacted DTV yet as I wanted to get expert opinions from the forum first. I do not know what DTV's proposed upgrade(s) would be. We do not record a lot of shows so that is not a major concern. Would like 4K on 1 or 2 other TV's, but we do not require that at this time. Thank you. The response of the HR2x's to remote commands has gotten annoyingly slow. Total of 7 TV's.
Genie Gen 3 (HR54-500)
4K Genie Mini (C61K-700)
HDDVR (HR24-500)
HDDVR (HR24-200)
HDDVR (HR22-100)
HDDVR (HR22-100)
HDDVR (HR21-200)
Accepted Solution
shannon02
ACE - Expert
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20.6K Messages
4 months ago
First off it is a scam, DTV never calls to upgrade your equipment.
Second reason it is a scam, upgrades always come with a 2 year commitment.
You can try running a search for clearmybox that will dump the guide data and other things, it will take a day or 2 to rebuild, any recordings set to record will, on each receiver.
I see no reason to upgrade, but if you do want to, all DTV has to run that may TVs is the HS17 Genie2 that is a client only system so you will lose all the HRs and get 7 mini clients all can be 4K if all TVs are 4K at the time of install but only 2 at a time can stream 4K.
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Accepted Solution
shannon02
ACE - Expert
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20.6K Messages
4 months ago
Only the 4K clients C61K or the C71WK can output 4K, yes all minis clients can watch recorded programs or live channels provided there are tuners available for each, recording channels uses a tuner so the HS17 has 7 tuners so if you are recording 3 channels at the same time you can only watch live TV on 4 clients.
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Accepted Solution
shannon02
ACE - Expert
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20.6K Messages
4 months ago
AFAIK DTV no longer has any HR24s in stock. Some online DTV retailers have them at the full upfront lease fee but not sure if DTV will activate them.
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Accepted Solution
TexasBrit
ACE - Expert
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14.1K Messages
4 months ago
Per standard policy, no, although there is some evidence Directv has been replacing faulty HR24s recently for some people. With the HR54, you are limited to two 4k streams anyway so another C71KW would be a good replacement for the Hr21 if you call Directv to replace that one, tell them it's faulty (won't power up maybe).
If you tell Directv one of your HR22s is faulty you MIGHT get an HR24 to replace it but there is no guarantee.
The other obvious path is replace everything, with the HS17 replacing the HR54 and all of the HR21/22/24 boxes with clients (including at least one more C71KW). That's what Directv would probably try to get you to do, because that's the current :"standard " solution. But as Juniper says, that would be a real downgrade so none of us would recommend it.
If it were me I would get Directv to replace an HR21 with a C71KW and leave it at that
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Accepted Solution
shannon02
ACE - Expert
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20.6K Messages
4 months ago
The HR54 can only stream to one 4K mini at a time, only the HS17 streams to 2.
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Accepted Solution
TexasBrit
ACE - Expert
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14.1K Messages
4 months ago
OK so lets have another look at this.
There's nothing that would cause multiple HR series boxes to all become slow. They don't share anything that could affect them all, except they all use the same software. If you go to the server/client model, then of course the software will change but there's no guarantee it will be faster. One thing juniper mentions which can be a deal-killer with the client server model is that because all the clients share the same playlist you can't separate the recordings, everyone has access to all the recordings so each user can delete anything. For me this would be a deal-killer,
In any case I doubt that Directv would be willing to replace all your equipment free of charge.
What would I do? Stick with your current configuration. If one of the HR boxes is notably slower than the others, replace it with a C61K That will give you two locations where you can access 4K. Only one 4K stream can be active at any time, although the "other" C61K will behave just like a non-4K client.
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bill1976
Teacher
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38 Messages
4 months ago
Thank you for the quick reply. It sounded a little too good to be true. I will try your clearmybox suggestion. Just curious: with the HS17 Genie2 (1) can each client watch a different program and (2) is 4K available through each client?
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bill1976
Teacher
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38 Messages
4 months ago
Thank you for the info. Are there HR24's available to replace the HR22's and HR21? If yes, would it be worth it to replace them?
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TexasBrit
ACE - Expert
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14.1K Messages
4 months ago
Sorry, my bad. Yes the HR54 will only support one 4K stream.
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