New Member
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4 Messages
Using an HR54-700 with DirecTV Sreaming
I recently dropped U-Verse and replaced it with DirecTV Streaming. My LG Smart TV will not allow the DTV app to load. AT&T advised that I needed to rent a 'box' for $5/month extra.
I have an HR54-700 from a prior DTV subscription. Can I use it to connect to the net and sent the DTV Streaming signal to my LG TV? If so, how?
Thanks in advance!
Accepted Solution
Official Solution
litzdog911
ACE - Sage
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46.1K Messages
3 years ago
No. The HR54 can only be used with DirecTV Satellite service. You'll need to get a DirecTV Stream box (C71K), or use a streaming device like Roku, Fire TV, Apple TV, etc.
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Bonemaster
New Member
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4 Messages
3 years ago
Thanks!
If I have the C71K and a valid, active and paid DTV Streaming account, do I need anything beside the C71K, like special access. codes, password, permissions or the like?
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DIRECTVhelp
Community Support
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254.4K Messages
3 years ago
Thank you @Litzdog911 for your reply. Please let us share with you that for DIRECTV STREAM you only need the device, an active account and just download the DIRECTV STREAM app in order to enjoy our service. In case you'd like to add one of our devices, we'll be happy to help you with that.
We'll be here for you.
Mariana, DIRECTV Community Specialist
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shannon02
ACE - Expert
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20.6K Messages
3 years ago
You should have returned the HR54 to DTV to avoid the NRF.
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Bonemaster
New Member
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4 Messages
3 years ago
Good morning and thank you all.
2 items:
1. I had DTV satellite through AT&T and do not have an account number. When the technician came to remove the satellite dish, he refused to take the HR54-700. How do I contact DTV and to whom do I speak to get my old account number so I can return the unit?
2. As stated at the outset, I have a 2019 LG smart tv. LG tv's do NOT allow you to download the DTV Streaming app. Will I need that app on the TV for the C71K to be effective?
Tanks in advance!
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litzdog911
ACE - Sage
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46.1K Messages
3 years ago
1. You'll need to call DirecTV Support (phone number below).
2. You do not need any TV App when using the DirecTV Stream box (C71K). It's a settop box like your old satellite box. Just connects to the TV via HDMI cable and the internet via WiFi or ethernet cable.
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DIRECTVhelp
Community Support
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254.4K Messages
3 years ago
As the HR54-700 and the C71K receivers are compatible with the DIRECTV satellite service, It would be necessary to get the DIRECTV Stream box to enjoy all the streaming programming. Please DM us in order to explore all the options for you to get this device.
Camilo, DIRECTV Community Specialist
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shannon02
ACE - Expert
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20.6K Messages
3 years ago
You own the dish DTV doesn't remove it.
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nabukl
ACE - Professor
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2.3K Messages
3 years ago
@DIRECTVhelp camilo the c71k IS the directv stream box
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Bonemaster
New Member
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4 Messages
3 years ago
Frankly, the identity of the person coming out and removing the dish, per my request, is irrelevant to my question. Let's please drop the 'shoulds' from this convo.
Y'all have been very helpful in setting me straight regarding the correct hardware.
Camilo, I believe, is helping get the NRF addressed.
Again, thanks to all!
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putatekrik
New Member
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1 Message
6 months ago
I feel stuck in some technical experiment and I didn't sign up for this cross-contamination of technology and I feel a product shouldn't be just thrown out there without testing. I know they supposed to be the same company now but ATT is still treating/trying/doing so only when the bottomline matters the most.
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shannon02
ACE - Expert
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20.6K Messages
6 months ago
AT&T sold off 30% of DTV and no longer handles the day to day operations.
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