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2 Messages

Sunday, November 26th, 2023 7:19 PM

Upgrade suggestions please

We have had an HR21-200 forever.  Added an HR34-700 several years ago and have a C31-700 and C41-700.  We have had the premier protection plan forever and have obviously not taken advantage of our free upgrades.   What would you recommend?

ACE - Sage

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46.1K Messages

1 year ago

What sort of features do you feel that you're missing?

Your setup is perfectly acceptable, even today. The HR34 Genie, however, was the first generation and considered inadequate compared to the newer HR54 Genie DVR. You Mini Genie Clients will work fine with an HR54 Genie. But HR54's can be hard to get these days. DirecTV will likely want to "upgrade" you to an HS17 Genie Server setup. But that would require you to dump your HR21 stand-alone DVR. 

2 Messages

1 year ago

The HR21 stand alone DVR has been having issues, randomly displaying the 'info' header and footer without anyone touching the remote.   We have reset and hope that will 'keep' for a while.   I am also worried with it being so old that it is using an inordinate amount of electricity.   If I wanted to upgrade the HR21 what would be the option I am given? 

ACE - Sage

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46.1K Messages

1 year ago

You won't be able to upgrade just the HR21 HD DVR. Stand-alone HD DVRs are no longer available. If you don't care to keep the HR21 or its recordings, then an HS17 Genie Server upgrade might be the way to go. You can replace the HR21 and HR34 with new Genie Clients and keep your existing Genie Clients. That's the likely upgrade path DirecTV would push on you. 


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