3 Messages
Upgrade from mini genie to genie 2
how much is it to upgrade to a genie 2 so I can have 5 TVs run at same time. I had the extra receiver installed and to find out that I can not run all 5 TVs, which they didn’t tell me when I made appointment or when technician installed it, I had to find out when I went to use it.
DIRECTVhelp
Community Support
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254.4K Messages
1 year ago
@Mlee We realize you want to enjoy our service in multiple TVs. Our apologies for the unclear expectations regarding the equipment upgrade. Let's connect via DM to make things right for you. Angel, DIRECTV Community Specialist
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Mlee
3 Messages
1 year ago
I would appreciate that, I really just need the cost to do so, or approximately how much. Unfortunately the office is closed
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Mlee
3 Messages
1 year ago
No one has connected with me
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gregeusa
New Member
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513 Messages
1 year ago
It's the icon on the top right, that looks like the "balloon" that holds text in a comic strip.... left of the bell...
Yeah, they do it so often, they don't even say "Direct Messaging" or where the icon is on the screen.
Greg
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shannon02
ACE - Expert
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20.6K Messages
1 year ago
You don't upgrade a mini to an HS17 Genie2. The HS17 Genie2 is the main server everything else are the mini clients. Could be free if it has been 2 yrs since you last upgrade. IIRC the up front cost to lease an HS17 is $399.
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