3 Messages
Track Returned Equiptment
I dropped off my defective DVR at a UPS store and received an AT&T Equipment Return Receipt. How do I track the return of that equipment to ensure DIRECTV received it???
3 Messages
I dropped off my defective DVR at a UPS store and received an AT&T Equipment Return Receipt. How do I track the return of that equipment to ensure DIRECTV received it???
detuch254
ACE - New Member
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5.2K Messages
11 months ago
Does the receipt have the UPS tracking number on it?
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kendropbox1_
3 Messages
11 months ago
It Does not have a UPS tracking number....
In addition to my account number, it does have a reference number, but that number was not a valid UPS tracking number when I tried it on the UPS website...
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shannon02
ACE - Expert
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20.6K Messages
11 months ago
UPS/FedEx bulk ships them back to DTV so there is no way to track it, the receipt is the proof you returned it.
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kendropbox1_
3 Messages
11 months ago
Thank you Shannon. Does that mean I need to keep it forever????
Thanks again
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shannon02
ACE - Expert
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20.6K Messages
11 months ago
Not forever, but until after if DTV tries to charge you the NRF in the next few months or year.
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