2 Messages
Today error code 622 on 2 of 3 directTV devices. 2 Advanced Whole Home Client recievers
C41-100 mfg date 10/16/13 and C41-500 mfg date 12/6/14.
Worked fine last night 2 of 3 errors 622 this AM. No storms or other problems also no wiring issues. Have unplugged all devices and reset only thing I have not done is to reset Genie on the TV that's still working.
It's like someone s has shut service off for both older devices. Help
Accepted Solution
detuch254
ACE - New Member
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5.2K Messages
1 year ago
Please reset the main Genie receiver, as it is responsible for providing the information to the Genie mini receivers. Error 622 is a loss of connection between the Genie and the Genie client. I assume that a red button reset on the main Genie receiver will fix your issue. If not, there could be a cabling issue/splitter issue between the clients and main Genie receiver.
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Accepted Solution
HondaMC1
2 Messages
1 year ago
Found the door to reset button on front of main Genie receiver and that corrected both mini's. all solved.
Thank You
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detuch254
ACE - New Member
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5.2K Messages
1 year ago
@HondaMC1
Great. Glad you are up and running.
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rosaneris
3 Messages
3 months ago
I've done all this since this morning, have three genie minis they are throwing error code 622, was all good last night. Reset main all minis, unplugged for minutes etc etc. nothing gives
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Juniper
ACE - Expert
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22.9K Messages
3 months ago
@rosaneris
What models are all 4 boxes?
Do you have any other boxes in the mix?
When you did the red but reset or unplugged power (for all boxes), did you do them one at a time in a specific order? Genie > Clients > Receivers (if you have any).
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rosaneris
3 Messages
3 months ago
I first did all steps for just one genie, then saw the others had same problem went directly to the receiver and did the steps and then reset genies after the receiver had been reset. Nothing has made any difference. the models are : Receiver HR54-500 Genie minis C61-100
thanks
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Juniper
ACE - Expert
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22.9K Messages
3 months ago
Just checking as Genie (HR54 is the 3rd generation) controls all Clients. So red button reset that first was the right thing to do.
To be sure, make sure coax is finger tight to all boxes. Then unplug power from all of them. Start with the Genie to power on, but do not power on the first Client until Genie is fully booted back up. If that is what you did, or after trying doesn't fix it, then either it would be a cabling/splitter issue in the chain from the Genie to the Clients or a problem with the Genie itself (since issue is all Clients, not just one).
For reference, delivery of replacement box would be $19.95 delivery or if tech is sent on service call $99. (covered if you are paying for the monthly Equipment Protection Plan). For either you call DirecTV to order.
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rosaneris
3 Messages
3 months ago
My main box is only couple months old… the genies are all real old
what a pain in the butt 🤨
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