THR22 reboot loop.. HD tests fine?

My THR22 is not rebooting.

Hi @TivoTHR22 Your post caught our attention, and we apologize if your THR22 Tivo is in a reboot loop. We'll escalate this issue with our team and let you know if this is a DIRECTV glitch or an equipment issue. DIRECTV appreciates your understanding. 

Sounds like either another HDD failure or perhaps an issue with the motherboard of the THR22. 

A reboot loop with these boxes suggests an issue with either the harddrive or motherboard.

Though the THR22 is legacy and has TiVO (last attempt for DirecTV with them), it is not being ended. If needed you could call DirecTV about a warranty replacement ($19.95 delivery).

Naturally expect them to offer an upgrade as an alternative. Depends on your exact setup if upgrade or warranty is the best way to go. Is that your only box? If not, what are the models of your others? Best to get guidance from other users before getting a rep on the phone so you go in well informed.

Doubt DTV has any THR22s left and the Op stated they replaced the hard drive which probably  means they went to weaknees.com for that and they are the ones to contact.

Makes sense.  So used to HD being High Definition on this site vs hard drive disk (HDD) so I glazed over that bit of context. But assuming it was a new hard drive, then perhaps check with the seller on how long their warranty is good for.

As much as I wouldn't want to pay for TiVO service, and lose Whole Home DVR, I would still consider a THR22 over the Genie-2 (HS17) for all the benefits of a dedicated receiver.

Yes, HD was done last August.  Replaced myself (plug and play, software stored on the unit itself).  In the past when the HD dies, you run the diagnostics and it fails.  This time tan them (takes hours) and all passed.  Just weird that last time it acted up for a three day period then fine and now again..  historically the HD would reboot every couple weeks, then more frequently until it’s constant.  

Weird that the only person I know that has one in operation had theirs do exactly the same last month and again today.. 

I was hoping for a bunch of “me too”.. guess not.  Could be a motherboard on the way out. 

Thanks all!

My THR22 has only rebooted when I do it.  It could also be the power supply is causing it.

Since the THR22 is a modified HR22 the hard drive is supposed to be harder to remove, I know the TiVo line are simple to remove.  You have violated the DTV TOS by opening it. 

Well this is “weird.” Our THR22 after years of service started having a reboot loop out of nowhere. So that’s odd that you are having a similar problem. DirecTV has done something.

I even hooked up a spare THR22 I have had mothballed but stilled paid & active on my account (yes, I was too lazy to deactivate it.) and it worked great for 5 days until channels started disappearing. Tried a refresh and that killed it. Don’t do that. Went 722 expired service. CSR tried and tried to help but nothing. And don’t decactivate a THR22 off your account. Thought I’d try that but it’s too old to reactivate. Well at least for a CSR and his team leader. 

Also, I swapped power supplies and that’s not the issue. Before this it has never been tinkered with. All original. 

so I might upgrade but pretty much DIRECTV has probably just lost a decades old customer at the Premiere Every Channel Tier. 

Hi there. We value your patience as we address this issue. Can we inquire if you have completed the Clear & Delete Everything Reset troubleshooting steps? Lorie, DIRECTV Community Specialist

Lorie,

I can’t speak for the OP but if this clear/delete reset means losing my the programs saved in my TIVO…then no I won’t try it, well not yet anyways. The fact that multiple customers with the legacy THR22-100 are now having reboot issues would indicate DIRECTV has do something to screw up our equipment. In such a case there is probably zero that can be done from the customers end to fix this mess. 

Only thing I read that might be something to check is I recently upgraded my power strip (APC one)… so I may plug directly into plug since no storms in the forecast, to rule out a power strip issue. Can’t hurt..  

We appreciate you letting us know that you have upgraded your power strip. One way to address this issue is to perform the Clear & Delete Everything Reset troubleshooting steps. Please remember that all settings and recordings will be lost if we proceed with this. How would you like to proceed? Lorie, DIRECTV Community Specialist

As Wilbert stated, not yet as there’s some programmed items that we aren’t yet ready to lose. So we will see. Thanks!

It’s not your power strip. I thought the same and first thing I did was go straight into the wall. And as mentioned I’ve ruled out it being the power supply. It’s a DIRECTV issue. I’m not going to loose my recordings to try some Hail Mary wipe and reset that’s not going to work. If OP wants to be that daring…well I hope they come back and tell us how it went.